Phone Operator – Telecommunications Company
- Answered and managed a high volume of inbound and outbound customer calls in a professional and courteous manner.
- Assisted customers with service inquiries, account information, billing concerns, and technical support requests.
- Routed calls to the appropriate departments and escalated complex issues when necessary.
- Maintained accurate customer records and updated account information within company systems.
- Provided information on telecommunications products, services, promotions, and service plans.
- Resolved customer complaints efficiently while ensuring a high level of customer satisfaction.
- Monitored call quality standards and complied with company policies and procedures.
- Handled confidential customer information with discretion and adherence to data protection regulations.
- Achieved performance targets related to call handling time, customer service quality, and issue resolution.
Key Skills: Customer Service, Call Handling, Communication, Problem Solving, Data Entry, CRM Systems, Multitasking, Telephone Etiquette, Conflict Resolution, Technical Support.
Pay: €37,000.00-€66,067.86 per year
Benefits:
- Childcare
- Company pension
- Private dental insurance
- Private medical insurance
- Sick pay
Work Location: Hybrid remote in Dublin, County Dublin
