Front Office Manager
Errigal Country House Hotel – Cootehill, Co. Cavan
We are looking for an experienced, enthusiastic and highly organised Front Office Manager to lead our Reception team at the Errigal Country House Hotel.
This is a key management role for someone who wants to take real ownership of Reception, lead a great team and play an important part in the continued development of the hotel.
You will be responsible for the day-to-day running of Front Office, including managing the Reception team, rotas, training, guest experience, reservations and communication across the hotel.
Key Responsibilities
- Lead, manage and support the Reception team.
- Prepare and manage Reception rotas, holidays and shift cover.
- Oversee check-ins, check-outs, reservations and room allocations.
- Ensure excellent guest service at all times.
- Handle guest requests, feedback and complaints professionally.
- Train and develop Reception staff and maintain strong standards.
- Work closely with Housekeeping, Food & Beverage, Weddings and Events.
- Ensure arrivals, groups, weddings and special occasions are properly prepared for.
- Encourage upselling of bedrooms, upgrades, packages, spa and hotel facilities.
- Manage Reception procedures, billing and cash handling.
- Take ownership of day-to-day Front Office issues and decisions.
The Ideal Candidate
Previous hotel Reception experience is essential, with supervisory or management experience highly desirable.
We are looking for someone who is:
- A confident and positive team leader.
- Highly organised and comfortable taking responsibility.
- Friendly, professional and guest focused.
- Strong at problem solving and handling complaints.
- Commercially minded and comfortable with upselling.
- Comfortable working weekends and busy hotel periods.
Digital & Marketing Experience
Experience with any of the following would be a strong advantage:
- Clock PMS
- SiteMinder / Booking Button
- Booking.com Extranet
- WordPress
- Canva
- Social media or digital marketing
- Photography, video or capturing hotel content
You don't need experience in all of these areas. We are particularly interested in someone who is confident with technology, commercially minded and excited about getting involved in the wider development and promotion of the hotel.
What We Offer
- Competitive salary based on experience.
- A key management position within a busy 4-star hotel.
- Real ownership of the Front Office department.
- Opportunity to get involved in hotel sales, digital systems and marketing.
- Support from an experienced management team.
- Staff meals, discounts and benefits.
- Opportunities for progression.
This is an exciting opportunity for someone who doesn't simply want to work on Reception, but wants to lead a team, improve standards and help drive the hotel forward.
Apply through Indeed with your CV and details of your relevant hotel experience.
Work Location: In person
Benefits:
- Employee discount
- Food allowance
Work Location: In person
