Accommodation Manager

Diamond Coast Hotel -
Enniscrone, County Sligo

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Job details

Full-time

Benefits

Employee assistance program

Qualifications

Microsoft Excel

Full job description

The Diamond Coast is looking for an Accommodation Manager to join their Accommodation Team.

About The Diamond Coast

Located in Enniscrone, The Diamond Coast Hotel commands a prime location overlooking the breathtaking Enniscrone championship golf course, dune lands and stunning five kilometres of golden beaches, perfect for water sports, swimming and long walks. The luxury accommodation at the Diamond Coast Hotel comprises of 99 well appointed, spacious and tastefully decorated guest rooms. Many guest rooms enjoy views over Enniscrone Golf Course and the stunning dunes.

The Coral Restaurant at the Diamond Coast Hotel offers a warm welcome, excellent cuisine, great wines, relaxing surroundings and friendly hotel staff to attend to your every need. Additional facilities include a crystal adorned banqueting suite perfect for your wedding day, seating up to 400 guests, meeting rooms and Stir Bistro.

About Windward Management

Diamond Coast Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Join us today as an Accommodation Manager!

About The Role

Job Title: Accommodation Manager

Reports To: General Manager

Responsible For: Accommodation Department

Ensure all bedrooms, back of house and public areas are cleaned, serviced and maintained to the highest standards. Lead, organise, direct and support all accommodation operations and employees to obtain the highest standards and to provide efficient, prompt, courteous, trouble free and proactive service to customers, hence maximising customer satisfaction.

PRINCIPAL ACCOUNTABILITIES

Ensure rooms, furnishings, facilities and equipment are maintained in the cleanest possible condition and ensure that repair and maintenance is completed as required.
Co-ordinate availability of rooms with Reception, ensuring any room discrepancies are communicated to ensure accurate room status at all times
Check the arrivals list daily and ensure any VIPs, regular and long stay guests are taken care of appropriately.
Together with supervisors conduct daily and random inspections of hotel and follow up.
Schedule employees in accordance with forecasted occupancy and adjust staffing as necessary for changes in occupancy.
Supervise and control all Accommodation operations ensuring prompt reporting of and action on issues. Ensure follow up as required.
Schedule and supervise all rotational and special cleaning programmes.
Ensure proper handling of Lost and Found
Responsible for strict key control
Ensure that costs of heat, light and power are kept to a minimum and that the use of these systems is optimised.
Maintains heating, ventilating, air conditioning equipment, lifts, fire alarm and other essential equipment in optimal operating condition by ensuring routine maintenance and repairs are carried out.
Manage preventative maintenance schedules throughout the hotel as per Hotel standards.
Ensure adherence to all statutory regulations by regularly reviewing policies and procedures
Ensure maintenance of technical plans, reference books, parts list, suppliers catalogues and any other relevant documentation
Monitor guest feedback and produce appropriate action plans.
Manage the delivery of high quality service to guests by ensuring guest needs and reasonable requests are met, seeking opportunities to continually improve guest service.
Deal with any guest comments or complaints according to and report as appropriate to the General Manager.

Finance Management
Oversee inventory, purchasing, disbursement and cost control for all linen, cleaning, guest rooms, toilets, laundry supplies and Accommodation related machinery and equipment.
Prepare and manage a cost effective budget with measurable targets for the department within the financial parameters set down by the hotel budget
Ensure purchase orders are requested for any expenditure.
Effectively monitor and analyse variations from the budget
Develop procedures that track, report on, and control the running costs of the department
Human Resources and Training
To develop formal training plans and conduct on the job training sessions for Accommodation Department employees
To assist in the identification of training needs within the Accommodation Department
To establish and maintain effective Employee Relations within the department
To identify employees with potential for promotion and/or transfer and makes appropriate development plans for him or her together with the Human Resources Department
Looks for ways to motivate and challenge employees
With guidance from the Human Resource Department to conduct such functions as:
- Recruitment interviews
- Corrective action interviews
- Grievance meetings
- Performance appraisals
- Coaching and training sessions

Health & Safety
To ensure that all potential and real hazards are reported immediately
To be fully conversant with all departmental Fire, Emergency and Bomb Procedures
To ensure that all staff in the department work in a manner which is safe and unlikely to cause risk of harm or injury to selves or others
To stimulate and encourage a general awareness of Health & Safety issues in relation to all tasks and activities undertaken in the Department
To ensure that all members of the Department, including casual employees, have received adequate training in all aspects relevant to Health & Safety
To ensure that the highest possible standards of personal hygiene are maintained by all members of the department
Miscellaneous
To attend and contribute to Department meetings, Morning meetings and weekly function sheet meetings
To ensure that all Accommodation employees are wearing the correct uniform, which should be clean and in good repair
General Duties
To attend any meetings or training sessions/courses as required by Management
To assist fellow employees to perform similar or related jobs as and when necessary
To ensure guest satisfaction by performing such duties as attending to their requests and enquiries courteously and efficiently and accepting changes or additions in work hours which are necessary for the maintenance of uninterrupted service to Hotel Guests and Patrons
To clean and maintain the work area, materials and equivalent, to report defective materials and equipment to superior
To be fully conversant with:
Hotel Fire, Bomb and Emergency Procedures
Hotel and Company Security Procedures
Hotel Health & Safety Policy and Procedures
Hotel Facilities and Attractions
Hotel Standards of Operation and Departmental Procedures
Current Licensing Procedures
Methods of Payment accepted by the Company
Short and Long-term Marketing Promotions
To continuously endeavour to improve the To be flexible in your role and the hours you work
To continuously build and maintain relationships with clients and colleagues in every department
To promote and sell the hotel products & services and have full knowledge of them
Adherence to all Hotel and where appropriate financial and sales policies

Perks and Benefits of working at The Diamond Coast Hotel

Excellent rate of pay
Employee awards & recognition schemes including employee of the quarter, long service awards, team recognition days and random treat days
Employee referral programme
Learning and Development opportunities
Opportunity to progress within the Windward Group
Windward Group Hotel discounts
Employee Assistance Programme
Digital Wellness Programme
Meals on duty
Social events

Required Criteria

Skills Needed

About The Company

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

Company Benefits

Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.

Salary

Not disclosed

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