Outline of Position
Oversees all aspects of Hotel cleanliness and maintenance in accordance with Company standards. Responsible for the day-to-day management of a hotel and its staff. Accountability for budgeting, planning, organising and directing all hotel accommodation and laundry services.
Key Duties and Responsibilities
Operational
- Ensure the highest standards of cleanliness in all areas of the hotel, including rooms, public areas, back of house, staff areas and hotel exterior.
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Conduct rigorous checking systems and ensure the team is fully trained in all aspects of the housekeeping department.
- Liaise with the front office to coordinate the allocation of accommodation.
- Liaise with all other departments within the hotel if and when required.
- Manage staff rotas and supervisory cover for the housekeeping department.
- Oversee repairs and maintenance of rooms and public areas (Dining areas, Gym, etc.)
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Inspect the hotel daily to meet the highest hygiene, health, and safety regulations.
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Recruit and supervise a team of room attendants, linen porters and maintenance in cooperation with the HR department.
- Coordinate and arrange laundry and linen supplies. Manage all laundry operations.
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Manage hotel lost property as per company policy.
- Carry out duty management shifts as required.
Planning and Organizing
- Ensure strict housekeeping SOPs are in place and continually updated and adhered to.
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Ensure all team members attend all training as required by the company.
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Ensure regular team and departmental meetings are held and that minutes of meetings are recorded, followed up and forwarded to the attention of the Hotel Manager.
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Control and analyse departmental costs continuously and implement corrective actions as required.
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Ensure adequate checklists and records are in place.
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Oversee the annual operating budget for the housekeeping department. Ensure oversight of key costs such as payroll, energy, stock and supplies.
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Ensure all working materials/equipment, areas, and signage are maintained in good condition. All faulty/damaged equipment and health and safety concerns are immediately reported.
Our expectations of you:
- Interact and communicate with clients, guests and colleagues in a courteous, friendly and professional manner at all times.
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To be fully aware of all company policies and procedures.
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To ensure all staff in your department comply with hotel policy regarding uniform and personal hygiene.
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Be aware of the day’s business, both in room occupancy, special requirements and VIP needs.
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Be consistently well-groomed and professional in appearance and presentation at all times.
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Be innovative – develop and implement new ideas contributing to company success.
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Protect and promote the image of The Address Collective at all times
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Strive for excellence. Be a mentor for your team, and always lead by example.
Although mandatory, the above list of requirements is not exhaustive. Reasonable flexibility will be required within your role.
