We are currently recruiting for an experienced Customer Support Specialist to join a busy, fast-paced team.
This role will suit someone who thrives in a high-volume environment, enjoys problem-solving, and takes pride in delivering a strong customer experience.
You will take full ownership of customer queries from start to finish, working closely with internal teams to ensure smooth order processing and issue resolution.
The company works closely with global suppliers and customers, providing technical products and solutions across a range of industries including automotive, packaging, and construction
- Managing customer enquiries via phone and email
- Processing and managing sales orders, including amendments
- Coordinating deliveries with logistics and warehouse teams
- Resolving customer issues including damages, returns, and credits
- Maintaining accurate records within CRM systems
- Working to service levels (SLAs/KPIs) and prioritising workload effectively
- Communicating clearly with customers and internal stakeholders
- Previous experience in a customer service or order management role
- Comfortable working in a fast-paced, high-volume environment
- Strong communication and problem-solving skills
- Excellent attention to detail and organisational ability
- Confident using CRM systems and Microsoft Office
- A varied and fast-paced role with real responsibility
- Strong team environment across multiple departments
- Clear progression opportunities (Team Lead, Account Management, etc.)
- Structured onboarding and ongoing support
