Position Summary
Park Hotel Kenmare is seeking a polished, service-driven, and detail-oriented Reservations Agent to join our luxury hospitality team. As the first point of contact for many of our guests, the Reservations Agent plays a vital role in delivering the exceptional standards of service synonymous with Park Hotel Kenmare, Relais & Châteaux, and Michelin Key distinction.
The successful candidate will provide a seamless and personalised reservations experience, ensuring every guest interaction reflects warmth, professionalism, discretion, and genuine Irish hospitality.
Key Responsibilities
Guest Reservations & Enquiries
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Handle all room reservation enquiries via telephone, email, online channels, and third-party booking platforms.
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Provide knowledgeable and personalised recommendations regarding accommodation, dining experiences, spa offerings, and local attractions.
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Accurately input, update, and manage reservations within the hotel PMS and booking systems.
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Ensure all guest profiles, preferences, special requests, and VIP details are recorded with precision.
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Maximise room occupancy and revenue opportunities through effective upselling and promotion of hotel packages and experiences.
Guest Experience
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Deliver exceptional guest service in line with five-star luxury hospitality standards.
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Build strong rapport with guests to create memorable and personalised experiences prior to arrival.
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Coordinate closely with Front Office, Concierge, Housekeeping, Spa, and Food & Beverage teams to ensure seamless guest journeys.
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Respond professionally and efficiently to guest requests and reservation amendments.
Administration & Operations
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Prepare daily arrival reports and reservation updates for operational departments.
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Manage check ins and check outs in the absence of the Duty Manager or Guest Relations.
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Maintain excellent knowledge of hotel facilities, room categories, seasonal offers, and local experiences.
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Ensure compliance with all hotel policies, data protection standards, and reservation procedures.
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Assist the Reservation & Events Manager with group bookings, special events, and bespoke guest itineraries where required.
