Home and Away Care West Cork is seeking a Senior Scheduling Care Co-ordinator to join our Homecare team in Bandon, West Cork. The candidate will assist us with Scheduling/Care Co-ordination and administrative duties. We are looking for a candidate who has excellent interpersonal skills and a warm flexible communication style. This is a dynamic role requiring a good background in Client/Customer care and Office administration skills. Knowledge of One Touch or similar scheduling would be ideal.
Responsibilities as a Care Coordinator / Scheduler will include:
- You will be responsible for liaising with our Care team, Office staff, Management, Clients and their Families.
- You will be Co-ordinating Schedules for our Clients and Staff ensuring that care staff are allocated to clients so that care is delivered on time, safely and in line with the clients wishes as agreed in their Care Plan.
- Develop and maintain positive relationships with staff, customers and their family members, and with HSE Health and Social Care Services personnel.
- Provide a professional and courteous service to members of the public & colleagues
- Provide administration support.
- Work on the On-Call service on a rota basis with your colleagues
- Respond to all customer queries in a timely and professional manner.
- Be the first point of contact for Customers & Staff.
Qualifications & Experience:
- Experience as a Healthcare Assistant is ideal but not essential
- A recognised qualification in office administration and computer skills or relevant experience
- Min 1 years’ experience working within a homecare office setting is desirable or of leading and managing staff.
- Strong computer literacy skills and strong problem solving skills essential
- Must have the ability to work under pressure, have the ability to manage their own workloads and whilst also being a team player
- Candidates must have strong written and oral communication skills and be able to demonstrate a high level of attention to detail
- Excellent customer service.
Employment Type:
- Permanent and Full-time role: Office hours 08:00/08:30 – 16:30/17:00 Monday to Friday. Flexibility is required according to the needs of the business.
- On-Call (rota basis)
- Additional income earning opportunities for candidates with Homecare / Home Support experience.
- Location: Home and Away Care, 11/12 Oliver Plunkett St, Bandon, Co Cork. P72N272
Pay: €35,000.00-€45,000.00 per year
Benefits:
- Employee assistance program
Work Location: In person
