GET TO KNOW US
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its expectational craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage to elegant accessories and ready -to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service.
VALUES & CULTURE
Elegance- providing a refined and polished customer experience
Authenticity- Acting with honesty and professionalism
Creativity- Encouraging innovation and fresh thinking
Quality- Striving for excellence in service and product
Sustainability-Committing to thoughtful, responsible business practices
KNOW THE ROLE
To deliver exceptional, personalised service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and clienteling goals in alignment with Longchamp’s luxury standards. Building long term relationship with clients, develop and maintain client relationship trough excellent service and personalised follow-up. Demonstrate in-dept knowledge of Longchamp products, craftsmanship, and brand heritage. Communicate brand stories and product features with confident and clarity. Stay updated on new arrivals, seasonal launches, and promotion activities.
KNOW WHAT WE'RE LOOKING FOR
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Minimum 1 year of experience in retail, preferably luxury or premium
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Strong interpersonal and communication skills
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POS system knowledge and basic MS Office familiarity
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Fluent in English ( additional languages preferred)
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Passion for fashion, customer service and luxury brands
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Outgoing, polished and professional demeanour
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Service-driven and problem solving
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Team player with proactive attitude
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Detail -oriented, punctual, and dependable
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Organised, and able to prioritise daily tasks
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Flexible with scheduling including weekends, evenings and holidays
KNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experien al retail, giving our customers something to love every me.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communi es are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arno s is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where crea vity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cul vate retail environments that are conscious, considerate and commercial.
