Job Title: Customer Support Administrator
Department : Customer Care
Report to : Business Unit Lead
Location: Our head office is based in Dublin 24. however, we provide the infrastructure that will allow the successful candidate to have flexibility in their working location.
Basic Functions: The role is part of the Customer Care team and will require working with the other team members in providing the support required to our customers in both the Sales and Service division. Main duties will include (but is not limited to):
- Sales Order Processing
- Purchasing
- Telephone coverage
- Administration of sales and service related customer calls
- Supplier liaison, placement of orders and order follow up
- Stock administration and monitoring
- Service contract administration
- Service call handling (preventative maintenance, breakdowns and in-house work shop)
Specific Duties:
- Incoming call handling and phone coverage
- Sales and service personnel support
- Sales and purchasing administration
- Logging service calls and directing to the appropriate specialist
- Assisting service contract administration and in-house administration
- Administration of test equipment for calibration
- Ordering stock and monitoring of stock levels
- Handling, documenting and investigating customer complaints and processing vendor returns
- Any other duties as required by the Customer Care and Marketing Manager
Key Areas of Responsibility and Accountability :
- Carl Stuart Customer and Team Support assisting the delivery of a seamless and professional service
- Efficient sales order processing including stock and purchase management
- Professional, courteous call handling Professional handling and swift resolution to customer complaints
- Accurate service job administration
- Maintaining appropriate stock levels and minimum stock holding
Eperience, Knowledge and Qualifications required for Job:
Knowledge and Skills Required :
The ideal candidate will be self-motivated, enthusiastic and have a genuine interest in the support of Carl Stuart Customers The candidate will have excellent team work and interpersonal skills, a strong customer focus and professional manner. Previous experience in an administration role is desirable.
Experience of Pegasus Opera III and Prospect CRM (customer relationship management system) or similar packages would be desirable though not essential.
Advanced Microsoft Word and Excel experience is essential.
Qualifications :
A third level science or business degree is desirable but not essential.
Experience Desired:
2 year working in a customer support role
Job Type: Full-time
Job Type: Permanent
Pay: €30,000.00-€35,000.00 per year
Benefits:
- Company pension
- Employee assistance program
- On-site parking
- Work from home
Application question(s):
- Do you have previous experience in an administration role ?
- Do you have a customer service background ?
Work Location: Hybrid remote in Dublin, County Dublin
