Job Purpose
To work as part of the Operations Team to ensure the continuous mobility of our fleet. Liaise with Drivers & Clients to determine problems with vehicles. Manage all driver queries such as service bookings, breakdowns & general vehicle care advice. Broad vehicle knowledge is a minimum requirement to ensure we provide the best level of attention to our Drivers & Clients. Good technical experience with the appropriate qualification is an advantage.
Tasks
- Working as part of a team, process all tasks efficiently
- Communicate & translate customer requests to service providers
- Daily update of internal systems
- Ensure vehicle downtime is kept to an absolute minimum
- Accurately communicate and update drivers where required
- Resolve quality issues as directed by Line Manager
- Ensure all communications are dealt with adhering to the correct policy and within agreed guidelines
- To undertake any reasonable role related duties which may be required from time to time by Line Manager
- Achieve team goals and achieve individual targets as outlined by Line Manager
Knowledge, Skills & Experience
- Experience within a motor dealer, vehicle manufacturer environment as Advisor, Technician, after Sales Manager or similar
- Mechanical qualification is advantageous
- Excellent numeracy and literacy required
- Experience working in a corporate office environment and dealing with customers is advantageous
- Computer literate with knowledge of Microsoft Office Systems (i.e. Word, Excel)
- Pragmatic decision-maker with a good technical knowledge
- High customer satisfaction drive, comfortable negotiating and talking to repairing garages and internally to resolve issues to mutual satisfaction
- Good telephone communicator with both suppliers and customers
- High achievement & drive with a proven ability to deliver results. Showing professionalism, knowledge and enthusiasm
- Team player who actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals
To Apply
Please send a cover letter and an up to date CV to [email protected]
This role will be advertised internally & externally
Job Types: Full-time, Permanent
Ability to commute/relocate:
- Leopardstown, County Dublin: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- What are your salary expectations?
Work authorisation:
Work Location: In person
