McMahons trading as Brian Fallon Hardware is one of Ireland's leading builders providers, supplying building materials, timber, plumbing, hardware, roofing, insulation, and construction products to trade professionals, contractors, developers, and DIY customers. We have been providing quality building supplies and DIY materials to the trade and public for over 200 years. The group consists of a network of 14 stores, as well as a Truss Manufacturing plant and 3 Hardwood & Sheet Material branches. Due to continued growth, we are seeking an ambitious and results-driven Senior Trade Counter Sales Associate to join our team.
Role Overview
We are seeking an experienced and customer-focused Senior Trade Counter Sales Associate to join our busy branch.
This role is responsible for delivering excellent customer service, driving internal sales performance, and supporting the day-to-day operations of the trade counter. The successful candidate will play a key role in building strong customer relationships, preparing competitive quotations, and maximising sales opportunities in a fast-paced environment.
Key Responsibilities
Sales & Customer Service
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Serve customers at the trade counter and handle phone enquiries promptly and professionally
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Identify customer needs and provide product advice and solutions
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Prepare accurate and competitive customer quotations in a timely manner
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Build and maintain strong relationships with new and existing customers
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Actively upsell and maximise sales opportunities with every interaction
Sales Administration & Order Management
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Check stock availability when preparing quotes and propose suitable alternatives where required
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Process customer orders, including special orders, ensuring accurate pricing and delivery timelines
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Liaise with suppliers regarding pricing, availability, and delivery schedules
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Maintain agreed margin levels across all sales
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Coordinate delivery schedules with transport/operations teams
Cash Handling & Compliance
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Process payments accurately, ensuring all transactions match system values
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Follow company procedures regarding discounts, credit notes, and refunds
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Ensure all financial transactions comply with company policies and controls
Stock & Store Operations
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Maintain a well-organised, fully merchandised trade counter and shop area
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Monitor stock levels and report shortages to management
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Support goods-in processes, ensuring deliveries are correctly receipted and stored
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Assist with cycle counts and stock takes in line with company procedures
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Work closely with warehouse and yard teams to fulfil customer orders efficiently
General Duties
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Maintain a professional and courteous approach with customers, suppliers, and colleagues
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Support the smooth running of daily operations within the branch
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Follow all company procedures, including health & safety requirements
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Contribute positively to team performance and overall business success
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Undertake additional duties as required in line with the needs of the business
Skills & Experience Required
Essential
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Proven experience in a trade counter or sales role (ideally in hardware, construction, or merchanting)
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Strong customer service and relationship-building skills
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Excellent communication and interpersonal abilities
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Good numeracy and attention to detail
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Ability to work in a fast-paced, team-oriented environment
Desirable
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Knowledge of building materials, hardware, or construction products
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Experience using ERP or sales/order management systems
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Strong commercial awareness and understanding of margins
Personal Attributes
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Customer-focused with a proactive approach
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Highly organised with strong attention to detail
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Reliable and professional
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Positive attitude and strong team ethic
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Ability to multitask and prioritise workload effectively
Why Join Us?
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Competitive salary and career development opportunities
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Opportunity to work in a well-established and growing business
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Supportive and collaborative team environment
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Varied role with strong customer interaction
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Career progression opportunities within a growing organisation
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Supportive and collaborative working environment
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Paid Maternity/Paternity Leave
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Death in Service (eligibility criteria)
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Employee assistance program
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Further Education Support
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Training & Development
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Employee discount
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On-site parking
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Bike to work scheme
How to Apply
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If you are interested in this excellent opportunity, please forward your recent career details in the strictest confidence to The H.R. Department, James McMahon Ltd. Ashbourne Hall, Dock Road, Limerick or email [email protected]
