Talbot Hotel Clonmel, part of the Talbot Collection is currently recruiting for an experienced and reliable Duty Manager to join our exceptional team.
If you like multi-tasking, like to have exposure to all aspects of the hotel, are passionate about customer service and wish to progress in a growing and dynamic company, then this is a great opportunity for you.
Main Duties:
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Assist the Hotel Manager in ensuring the effective & efficient operation of the hotel in all departments to include all food & beverage outlets, reception, accommodation and kitchen.
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Ensure an efficient food & beverage service in the bar and restaurant at all times, particularly during peak times.
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Ensure that our guests receive 'excellent friendly service' by all our team members, every time.
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Manage and respond to customer queries in a proactive and timely manner.
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Ensure any guest complaints are managed effectively and in a timely manner, endeavoring to turn the guests experience into a positive experience at every opportunity.
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Carry out all security and departmental checklists.
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Prioritize the security and health and safety of our team and guests whilst on duty.
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Assist in any department as needs be.
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Carry out any adhoc duties as assigned by Management.
The Successful Candidate must:
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Have 2 years' experience as a Duty Manager in a 4* hotel and at least 3 years' food and beverage experience in a 4* hotel.
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A third level qualification in hotel management or similar would be a distinct advantage.
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Be passionate and motivated by guest satisfaction.
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Be a team player and have exceptional communication and interpersonal skills.
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Be flexible and available to work various shifts including weekends and evenings.
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Must be proficient in the English language, both spoken and written.
What do we offer?
- Free parking
- Complimentary Leisure Club Membership
- Staff Meals
- Contributory company pension scheme.
- Employee Assistance Programme
- Talbot Collection Friends and Family Rates
- Training and Development Opportunities - we invest in our people
- Being part of a progressive & growing company
*** Talbot Hotel Clonmel is an equal opportunities employer ***
