Receptionist - Part time (3 shifts per week)
Reporting to: Receptionist Team Lead
Position Overview:
The Receptionist will be the first point of contact for residents, visitors, and external stakeholders at Highfield This role is vital in providing a welcoming and professional environment, managing front desk operations, and ensuring efficient communication and administrative support for the organisation.
Working Hours:
8,30 to 4pm or 4pm to 10pm - 3 shifts per week (midweek or/and weekend days included)
Location: Whitehall, Dublin 9
Key Responsibilities:
Front Desk Operations:
- Greet and assist residents, visitors, and external partners in a friendly and professional manner.
- Manage the visitor sign-in and sign-out process, ensuring adherence to health and safety regulations.
- Handle incoming phone calls and direct them appropriately, responding to inquiries or escalating issues as needed.
- Maintain the reception area to ensure it is clean, organised, and welcoming.
- Assist with booking appointments and coordinating visits for residents with external parties or healthcare providers.
Administrative Duties:
- Process and distribute incoming mail and packages, ensuring accurate record-keeping.
- Maintain and update resident and visitor logs and other front desk documentation as required.
- Support internal communication by relaying messages and assisting with basic clerical tasks, such as filing, photocopying, and data entry.
Customer Service:
- Provide high-quality service to residents, families, and visitors, ensuring all inquiries and concerns are addressed promptly and professionally.
- Resolve or escalate complaints to the appropriate staff member or department.
Compliance and Data Protection:
- Ensure adherence to GDPR and data protection policies, maintaining the confidentiality of resident information at all times.
- Ensure all records and data are handled and stored in compliance with organisational policies.
All applicants will be required to have:
- Previous experience in a customer-facing role, ideally within a healthcare, hospitality, or similar setting.
- Strong communication skills, both verbal and written, with the ability to handle inquiries and complaints professionally.
- Excellent organisational skills with the ability to manage multiple tasks in a busy environment.
- Proficiency with IT systems, including Microsoft Office
Highfield healthcare is an equal opportunities employer.
All posts are subject to satisfactory references, medical and Garda vetting.
