The Lake Hotel is a 4 star family run property situated on the lakes of Killarney.
We are now seeking a friendly, professional, and customer-focused Front Office Receptionist to join our closely knit team either on a part-time or full time basis. If you're passionate about customer service we would love to hear from you.
As the first point of contact for guests and visitors, you will play a key role in creating a positive first impression and delivering exceptional customer service. This position requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities
- Welcome guests with a warm, genuine, and professional manner.
- Manage guest check-ins and check-outs efficiently and accurately.
- Handle reservations, cancellations, and guest enquiries via phone, email, and in person.
- Process payments and maintain accurate guest accounts.
- Provide information about hotel facilities, local attractions, and services.
- Respond promptly to guest requests and resolve issues professionally.
- Coordinate with housekeeping, maintenance, and other departments to ensure a seamless guest experience.
- Maintain reception and lobby areas to the highest standards.
- Handle administrative duties, including filing, reporting, and record keeping.
- Ensure compliance with company policies, procedures, and health and safety regulations.
Skills & Experience
Previous experience in a receptionist, customer service, or hospitality role preferred, however not essential as full training will be given.
Excellent communication and interpersonal skills.
Strong organisational and multitasking abilities.
Ability to remain calm and professional under pressure.
Good computer literacy and experience with hotel reservation systems is an advantage.
Strong attention to detail and problem-solving skills.
Flexible approach to working shifts, including weekends and public holidays.
Job Type: Permanent
Benefits:
- Bike to work scheme
- Food allowance
- On-site parking
Work Location: In person
