Join Our Team at Smurfit Westrock!
Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.
About Us
We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.
Overview/Background
Operating in a busy environment, the Customer Service Co-ordinator will report to the Commercial Manager and a key link between our customers and internal departments, ensuring smooth communication and efficient order management .
The Role
- Upload and monitor sales orders on our ERP system (BVP) in a precise and timely manner.
- Release Works Tickets to Production in line with Customer order requirements.
- Liaise with external Sales Team and internal teams from Production, Quality, Finance and Warehouse Departments.
- Deliver a consistently high level of customer service to both customers and Customer Solutions Managers.
- Act as a key liaison between internal departments (Operations, Quality, Maintenance, Sales, and Dispatch) to ensure seamless service delivery.
- Support the team in achieving optimal performance in cost efficiency, service levels, and responsiveness to customer needs.
- Manage the full order process:
- Receive and input orders via phone, email etc.
- Ensure timely and accurate dispatch of orders in line with customer requirements.
- Follow up to confirm delivery accuracy and resolve any discrepancies.
- Manage customer pricing and invoice queries in a timely and accurate manner.
- Manage stock levels for Kanban and VMI customers to ensure product availability
Key Competencies/Qualifications/Requirements
- Experience in a customer service or internal sales role, preferably within a manufacturing or B2B environment.
- Excellent communication skills, both verbal and written, with the ability to build strong relationships with customers and internal teams.
- Strong IT proficiency, including experience with order processing systems and Microsoft Office Suite.
- Proven ability to work independently and collaboratively within a team environment.
- High level of attention to detail, with strong organisational and time management skills.
- A solutions-oriented mindset, with the ability to think critically and resolve issues efficiently.
- Demonstrated innovative thinking, with a proactive approach to improving processes and enhancing customer experience.
- Flexible and adaptable, with a willingness to learn and grow—training will be provided.
Position is based in our Galway office.
Demonstrated innovative thinking, with a proactive approach to improving processes
What We Offer
- Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
- Ongoing training and development opportunities
- 24/7 confidential support for you and your family
- Flexible working options and family-friendly policies
- Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)
Ready to make an impact? Apply today and help us build a sustainable future together.
Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.
We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
We practice equality of opportunity in employment and select the best person for the job.
