Kinnitty Castle is a prestigious Castle Property currently undergoing an extensive refurbishment. We are delighted to be recruiting for a Duty Manager who will work alongside us as we continue to elevate our customer service experience and drive performance improvements.
As a Duty Manager you will oversee the running of key functions in the hotel, as well as supporting the General Manager and Senior Management Team in their roles.
Key Duties And Responsibilities
- Oversee the operations of the Hotel.
- Ensure quality and standards are met consistently.
- Anticipate guest needs, and proactively manage their expectations.
- Assist with the management of the hotel’s daily operations, ensuring delivery of exceptional guest service from each department.
- Ensure prompt resolution of customer issues.
- Have full knowledge of the hotel and all departments.
- The successful candidate should meet the following criteria:
Requirements
- Have previous experience within the Hotel or Hospitality Industry.
- Possess excellent customer service skills
- Have a passion for their role within the Department
- Have a mature and pleasant manner for dealing with customers and team members alike
- Be capable of excellent up selling all areas of the Hotel, and other hotels in the group.
- Be adept at problem solving and be solution oriented.
- The role will be full-time and include weekends.
What Kinnitty Castle can offer you:
- Competitive Salary.
- Ability to progress your career with CPD opportunities.
- Meals on duty.
- Employee Discount for our sister properties.
- Employee Assistance Programme.
Job Types: Full-time, Permanent
Pay: €32,000.00-€35,000.00 per year
Ability to commute/relocate:
- Kinnitty, County Offaly: reliably commute or plan to relocate before starting work (required)
Work Location: In person
