Hotel Front Desk Agent responsibilities include:
- Performing all check-in and check-out tasks
- Managing online and phone reservations
- Informing customers about payment methods and verifying their credit card data
- Accepting payments and deposits & balancing cash register
Job brief
We are looking for a Hotel Front Desk Agent to provide a warm welcome to our guests, to manage administrative aspects of guest’s accommodation e.g. preparing bills etc. and to liase with the other departments to ensure the best experience possible for our guests.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about the hotel and local attractions. If you enjoy working in a busy environment and providing friendly and professional customer service and if you have relevant experience in the hotel industry, then we would like to tell you more about this opportunity.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel and local attractions and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with other departments to ensure special requests are met.
- Upsell additional facilities and services
- Contribute in a positive way to our guests experience in Ireland.
Requirements and skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software such as Protel would be an advantage
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Benefits include :
· All meals whilst on duty
· Full uniform provided
· Discounts across the Castle Collection of hotels
· Access to wellbeing centric Employee Assistance programme
· Bike to work scheme
· Flexible scheduling
Job Types: Full-time, Part-time, Permanent
Pay: €25,092.82-€31,000.00 per year
Expected hours: 20 – 39 per week
Benefits:
- Bike to work scheme
- Company pension
- Employee assistance program
- Employee discount
- Sick pay
Schedule:
- Day shift
- Night shift
- Weekend availability
Experience:
- relevant: 1 year (required)
Language:
Work authorisation:
Work Location: In person
