We're looking for a Service Advisor with a customer-first attitude - someone who can keep a busy front desk moving and the workshop running smoothly without letting things slip.
It's a front-of-house role at the heart of our service department. You'll be the first point of contact when a customer's car comes in, and the link between them and the technicians. It's a busy job, and a rewarding one if you like looking after people and getting things done right.
What the role involves:
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Looking after customers in person, by phone, and online
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Booking work in and keeping the workshop efficiently loaded
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Giving accurate estimates, explaining the work, and securing authorisation before it starts
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Keeping customers and technicians updated throughout
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Recommending additional work or service plans where they benefit the customer
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Resolving concerns calmly and promptly
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Keeping invoicing, warranty, and service records accurate
What you'll bring:
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Experience as a Service Advisor or in a similar customer-facing role - motor trade a bonus, not essential
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A natural way with people and a calm head when things get busy
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Confidence with booking systems and IT
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Strong organisation and an eye for detail
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A reliable, team-first attitude
What we offer:
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€40k OTE
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Ongoing training and a clear path to progress as we grow
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Matched pension contribution
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Bike to Work scheme
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Christmas voucher
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On-site parking
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A supportive team that backs each other
