Technical Support Administrator | Dublin | Hybrid Working (2 Days in Office)
Some support roles keep you answering tickets.
Others build your career.
This is the second type.
This opportunity has opened because of internal progression within the team — people here are trusted, developed and promoted. The business is now looking for someone with a solid support foundation who wants to step into an environment where they can learn faster, gain exposure to more technologies and grow into bigger responsibilities over time.
You will join a highly collaborative technology team supporting international users across multiple regions, working alongside experienced professionals in an environment built around knowledge sharing, mentorship and continuous development.
If you are currently in a service desk or IT support role and feel ready for more exposure, better training and a genuine career path, this is a brilliant next step.
What You Get
- €46,000 salary DOE
- Bonus potential up to 30%
- Excellent healthcare, dental and pension package
- €500 annual gym contribution
- Hybrid working model – 2 days per week in office
- Strong investment in training and certifications
- Exposure to global users, systems and technologies
- Clear progression opportunities internally
- Supportive team culture with real collaboration
What You Will Be Doing
- Providing Tier 1 & Tier 2 support across a global user base
- Troubleshooting user access, application and desktop-related issues
- Managing and resolving tickets through JIRA
- Supporting Microsoft environments and end-user technologies
- Working with Active Directory, Azure/Entra and Citrix environments
- Supporting device rollouts and desktop environments
- Participating in daily team reviews around escalations and ticket management
- Getting involved in upgrades, projects and wider technology initiatives
What They Are Looking For
- 2–3 years’ experience within IT Support, Helpdesk or Service Desk
- Experience working with ticketing systems
- Strong communication skills and a customer-focused approach
- Exposure to Microsoft environments and networking fundamentals
- Experience with Active Directory, Azure/Entra or Citrix would be advantageous
- Someone proactive, adaptable and eager to learn
For someone looking to move beyond a standard support role and into an environment where they can genuinely develop technically and professionally, this is a standout opportunity.
Pay: €40,000.00-€46,000.00 per year
Benefits:
- Company pension
- Gym membership
- Private dental insurance
- Private medical insurance
- Wellness program
Work authorisation:
Work Location: Hybrid remote in DUBLIN 2, County Dublin
