We are looking for a friendly and professional Contact Centre Agent to join our growing team in a busy medical contact centre in Bray
You will be the first point of contact for patients, providing a warm, helpful and professional service. The role is focused on patient bookings, appointment management and handling general patient queries — with no sales responsibilities.
Key Responsibilities
- Answer incoming calls and respond to patient queries professionally and efficiently.
- Book, amend and cancel patient appointments.
- Provide clear and accurate information to patients.
- Handle queries and resolve issues where possible, escalating when required.
- Maintain accurate patient and appointment information.
- Follow company procedures and maintain patient confidentiality at all times.
- Work collaboratively as part of a friendly, fast-paced team.
About You
- Excellent communication and customer service skills.
- Friendly, empathetic and patient-focused approach.
- Strong attention to detail and organisational skills.
- Comfortable working in a busy contact centre environment.
- Previous contact centre, healthcare or customer service experience is desirable but not essential.
- A professional and confidential approach when dealing with patient information.
This is a non-sales role, focused entirely on delivering an excellent patient experience.
Pay: €30,000.00-€34,300.00 per year
Benefits:
- Bike to work scheme
- Company events
- Employee discount
- On-site parking
- Sick pay
Application question(s):
- Are you living within 30min of Bray
Experience:
- Contact Centre: 2 years (required)
Language:
- English (Fluently) (required)
Work Location: In person
