We are seeking a highly motivated E-Commerce assistant to join our head office team. The role supports the day-to-day running of the online store, ensuring products, promotions, content, and orders are accurate, up to date, and trading effectively. This role is hands-on, detail-focused, and plays a key part in delivering a smooth customer journey and supporting online sales growth.
Key Responsibilities
Website & Product Management
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Upload and maintain products on the e-commerce platform (Shopify).
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Ensure product titles, descriptions, images, pricing, barcodes are accurate.
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Assist with category management, collections, filters, and navigation.
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QA website changes before and after updates or launches.
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Conduct regular tests to improve user experience
Promotions & Trading Support
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Support the setup of promotions, discounts, bundles, and free gifts.
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Check promotional pricing, banners, and messaging are correct and live on time.
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Assist with campaign launches (e.g. seasonal sales, brand events, BFCM).
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Monitor live promotions and report any issues quickly.
Order & Customer Support
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Support order management and issue resolution in collaboration with customer service and warehouse teams.
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Assist with investigating delivery issues, refunds, and returns.
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Ensure customer-facing information (delivery, FAQs, T&Cs) is accurate and up to date.
Cross-Team Collaboration
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Work closely with marketing, buying, warehouse, and customer service teams.
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Liaise with agencies or third-party app providers when required.
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Support new site features, system upgrades, or process improvements.
Skills & Experience
Essential
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Strong attention to detail and organisational skills
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Experience with Shopify or another e-commerce platform
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Good written communication skills
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Ability to manage multiple tasks in a fast-paced environment
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Confident using digital tools and learning new systems
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Basic understanding of online promotions, discounting, or merchandising
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Experience in retail, pharmacy, beauty and health an advantage
Personal Attributes
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Highly organised and process-driven
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Proactive and willing to ask questions
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Team player with a positive, can-do attitude
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Interested in e-commerce, digital, and online retail
What Success Looks Like
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Website content and products are consistently accurate and up to date
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Promotions launch smoothly with minimal errors
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Issues are spotted early and resolved quickly
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The e-commerce team is well supported in day-to-day trading activity
