Truly Dental is a patient-centered dental organization focused on delivering high-quality, accessible, and innovative dental care. With a strong emphasis on patient experience, the organization combines clinical excellence with a consultative approach to treatment, ensuring each patient feels supported throughout their journey.
Work in a modern, technology-driven clinical environment
Join a supportive team where collaboration and learning matter
Be part of a growing international dental group
Opportunity for long-term career development
Make a real impact on patient experience every day
Get a feel for our team and culture before applying:
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The Treatment Coordinator plays a key role in guiding patients through their treatment journey, from initial consultation to decision-making, ensuring a seamless, empathetic, and high-quality experience while driving treatment plan conversion.
Conduct pre-assessment consultations with patients to understand their needs, goals, and concerns.
Explain treatment options, expected outcomes, and pricing in a clear, professional, and empathetic way.
Guide patients through the decision-making process and help secure high-value treatment plans.
Maintain accurate patient records and handover notes for clinicians.
Collaborate closely with dentists and clinic teams to ensure seamless care continuity.
Follow up proactively with patients to provide updates, encouragement, and reassurance throughout their treatment journey.
Track KPIs, report progress, and share insights to improve the sales and conversion process.
Deliver an exceptional patient experience that reflects Truly Dental’s care philosophy.
Background in Sales, Healthcare, Dentistry, or Aesthetic Services preferred.
Additional training in customer experience or treatment coordination is an advantage.
Minimum 2 years of experience in consultative sales or patient-facing roles (dental, medical, aesthetic, or similar).
Proven track record of achieving sales or conversion targets.
Experience working with KPIs, reporting, and CRM systems.
Strong communication and interpersonal skills.
Ability to build trust and rapport quickly.
Understanding of dental or aesthetic treatments (preferred).
Confidence in discussing pricing and financial options.
Fluent in English (written and spoken).
Proficiency in CRM tools and reporting systems.
Empathy and active listening
Sales orientation and goal achievement
Organization and attention to detail
Emotional intelligence and adaptability
Professionalism and discretion
Competitive base salary with commission and bonus plan.
Flexible 40-hour work week with potential for overtime.
Opportunities for career development and internal mobility.
Free dental treatment for employees.
Work within a growing, innovative, and patient-centered company that invests in your success.
Location: Donnybrook (clinic-based, on-site)
Contract: Permanent, full-time
Flexible working hours with potential overtime
Travel between clinics may be required
Driving license preferred
