Carlow County Council invite applications from suitably qualified candidates for the permanent post of Assistant I.S. Technical Support Officer.
The principal duties and responsibilities will be to perform the range of operations appropriate to the post of Assistant IS Technical Support Officer that may be assigned by the Head of Information Systems and shall include the following (non-exhaustive) duties:
- to provide Level 1 technical support for the ICT environment including low level networks issues troubleshooting, desktop/laptop and mobile systems
- to systematically interpret user problems, identify solutions and/or escalate complex or unresolved incidents within the team or to external suppliers
- to manage and track issues from outset to conclusion, effectively communicating with all stakeholders throughout the process
- to engage with business users to understand issues and requirements
- to provide advice and solutions regarding installed applications and technology
- to install, configure, test, and document hardware, software and network components and solutions, avoiding service disruptions
- to ensure coherence to security requirements and licence compliance
- to contribute to the continuous improvement of the team with regular updates to the knowledge base
- to carry out any other duties that may be assigned from time to time
Further information is availale in the Candidate Information Booklet available on our website www.carlow.ie
Each candidate must have a general standard of education such as would enable the satisfactory performance of the duties and must hold, at a minimum, a Certificate in a computer related disciplineand in addition, the following would be desirable:
- have passed the NCC/IPA Higher Diploma in Computer Studies or an equivalent Third Level accredited, certified I.T. qualification and at least six months’ relevant experience which should include:
- strong Level 1 Support Desk experience
- knowledge and support experience of a number of the following - Windows 10, Windows 7, Microsoft Office and Outlook, Windows Servers, LANs, WANs, WiFi, backup and recovery, anti-virus and other security systems, TCP/IP, routing and networks, Active Directory, Group Policy, VoIP telephony, encryption technologies, security systems, system monitoring and management including SCCM, Android and IOS and mobile device management, helpdesk management and audio-visual and meeting room technology
- must be able to demonstrate commitment to customer service
