Job Title: Front Desk Receptionist
Location: ReproMed Galway
Job Type: Full-time
About Us:
At ReproMed, we are committed to providing exceptional care to patients on their fertility journey. Our multidisciplinary team works together to deliver the highest standard of clinical excellence, compassion, and support. We are looking for a friendly, organised, and professional Front Desk Receptionist to join our busy clinic. As the first point of contact for our patients, you will play a key role in delivering an exceptional patient experience while supporting the day-to-day administrative operations of the clinic.
Key Responsibilities
-
Welcome and assist patients in person, by telephone, and via email.
-
Schedule, confirm, and manage appointments for medical staff.
-
Respond to patient enquiries professionally and compassionately.
-
Prepare patient charts and documentation ahead of consultations.
-
Process payments, invoices, and insurance claims.
-
Maintain accurate patient records using our patient management system.
-
Liaise with clinical teams, laboratories, pharmacies, and third-party providers.
-
Carry out general administrative duties, including filing, scanning, and reporting.
-
Ensure all patient information is handled confidentially in line with GDPR requirements.
-
Support the smooth day-to-day running of the clinic.
What We're Looking For
-
Excellent communication and customer service skills.
-
Strong organisational skills and attention to detail.
-
Ability to multitask and remain calm under pressure.
-
A proactive approach with strong problem-solving skills.
-
Ability to work independently and as part of a team.
-
A compassionate and empathetic approach when dealing with patients.
-
Previous reception or administrative experience is desirable but not essential, as full training will be provided.
Our Benefits Include:
-
Company pension plan
-
Private health insurance
-
Fertility treatment benefits
-
Employee Assistance Programme (EAP)
-
Paid maternity/paternity leave benefits
-
Additional annual and sick leave
-
Give Time
-
Ongoing professional development and support.
Working Hours:
-
40hr working week inclusive of breaks.
-
8 Hour shift with core operating hours between 7:30-3:30pm
If you are organised, personable, and passionate about providing outstanding service, we'd love to hear from you.
