At least 2year'sgeneral management experience in retail, hospitality, or customer-facing roles(direct gaming experience is not required we'll teach you the industry)
Strong planning and organisation skills, with the ability to prioritise workloads and meet deadlines.
Evidence of commercial acumen and appreciation of the current operating environment.
IT proficient, with experience in Microsoft Word and Excel, and the ability to learn in-house systems.
Ability to influence wider business stakeholders.
Experience delivering in-the-moment coaching and training to enhance customer experience.
Ability to handle challenging situations in a calm and professional manner.
A commercial mindset.
