Leisure Club Receptionist Glenroyal Hotel & Leisure Club
The 4-star Glenroyal Hotel & Leisure Club is seeking a customer-focused Leisure Club Receptionist to join our fantastic team. Conveniently located just a short stroll from Maynooth town centre and only a 25-minute drive from Dublin City Centre, the Glenroyal Hotel is easily accessible via national rail and bus services.
Role Overview:
As a Leisure Club Receptionist, you will be the first point of contact for our members and guests. You will be responsible for providing a warm welcome, ensuring smooth day-to-day operations at the leisure club reception, and delivering excellent customer service.
Main Responsibilities:
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Meeting & greeting customers in a professional & friendly manner
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Register new members and handle membership queries
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Answer and manage incoming calls promptly and professionally
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Checking in & out members and guests
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Responding to all customer queries & requests
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Handle and resolve customer complaints where appropriate
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Work closely with other team members to ensure a smooth operation
Skills & Experience Requirements:
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Excellent written and spoken English
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Minimum 1 year experience working at a busy reception
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Strong administration and organisational skills
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Team Player with a positive attitude
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Demonstrated commitment to delivering outstanding customer service
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Flexibility to work a variety of shifts, up to 5 days over 7. Working evenings and weekends will be part of the role.
We offer great team benefits including:
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1 paid volunteering day per year
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Free on-site parking
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Complimentary gym membership
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Free tea/coffee from Shoda Cafe on shift
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Paid birthday leave each year
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Additional annual leave days based off length of service
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Daily meals and snacks in canteen
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Internal/external training provided
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Staff discount across hotel amenities
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Staff canteen, changing room & shower facilities
If this sounds like the right fit for you, we'd love to hear from you!
