Grade IV Clerical Radiology - Full Time and Part Time Panel
Principal Duties and Responsibilities
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Registering patients at the reception desk when they arrive in for their appointment, ensuring all information on the system is correct and updated where required
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Processing of incoming referrals for diagnostics imaging requests and ensure they are input correctly and in a timely manner
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Booking patients in for scans and ensure appropriate letters are issued
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Taking payment/updating insurance details where required
- Outsourcing of appointments from a clerical perspective and working closely with the radiographers on compiling the lists for outsourcing and ensure any follow up is completed
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Dealing with telephone queries/emails and liaising with radiologists /Radiographers/patients/GPs
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Working Closely with the PAC/RIS office
- Liaising with patient accounts office to follow up on admissions/private health insurance forms where necessary
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Dealing with patients in relation to any issues/problems they may have in an compassionate/empathic manner
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Ensuring that stock levels are adequate of office supplies
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Liaise with colleagues across all departments in the hospital as required
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Process x-ray requests from consultants and GPs via RIS, Health link or Post.
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Book appointments and ensure patients receive the correct instructions.
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Perform high-quality data entry on the Radiology Information System (RIS).
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Liaise with nursing staff regarding patient preparation for x-rays when required.
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Check-in patients upon arrival and ensure all relevant information is entered and up to date ensuring GDPR is adhered to at all times.
- Ensure Printing and distribution of Radiology Reports for External Referrers and The Emergency Department is completed throughout the day.
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Check the appointments each day for the previous day and highlight any queries or concerns with Radiographers or Consultant Radiologist.
- Ensure that all patients received phone calls or letters (as appropriate) to confirm their appointments.
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Process all DNA (Did not Attend) at the end of each day and inform referring Consultant or GP.
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Assist with queries from Consultant, GPs, Patients and external hospitals regarding reports and imagining in a professional and timely manner.
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Process freedom of information requests via PACS.
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Upload/Scan Patient Consent forms to Radiology Information System (RIS).
- Maintain a high standard of customer service to Patients and Staff.
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Ensure Post and Cash box are collected and sorted daily.
- Assist with any Radiology Outsourcing projects as required.
- Assist the Scheduling Team during busy periods as required.
- Ensure the accuracy, confidentiality is adhered to at all times.
Eligibility Criteria
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Work well as part of a tea
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Ability to build strong relationships with colleague
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Excellent communication skills
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Excellent organisational and planning skills
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Experience as working as part of a multidisciplinary team and making positive contributions to that team.
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Excellent Patient facing experience.
- Have an organised and methodical approach to work.
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Ability to work in a patient focused environment.
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Possess high level of communication and organisation skills.
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Excellent problem-solving skills.
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Excellent I.T. skills.
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Experience in Radiology IT Systems.
- Flexible approach to work.
Full Job Spec is available on request
Closing Date: 1pm on Friday 14th August 2026
MUH reserves the right to create a panel for this post from which permanent, fixed term and specified purpose vacancies of a full or part time duration may be filled.
