Role Purpose
Kelsius is a global leader in digital HACCP, wireless temperature monitoring, and compliance automation solutions for the foodservice, healthcare, pharmaceutical, food retail and hospitality sectors.
Due to expansion of our technical support team we are recruiting a Technical Support Technician. The successful candidate will be responsible for the development and management of HACCP App templates using the Kelsius Web tools and Apps.
Location: Gweedore & Falcarragh, Co. Donegal
Please note, this job is hybrid, based in Gweedore & Falcarragh, Co. Donegal. Candidates must reside within commutable distance to the office and they must hold the relevant documentation for right to work in Ireland.
Hours of Work: Full-time (37.5) Shift work. Day, evening and night shift will be required, based on rota. Shift work rates will be provided.
Key Responsibilities:
- Template Creation using Kelsius Web Manager
- Building templates based on customer requirements and opening hours.
- Creating bespoke product templates and applying thresholds and corrective actions based on temperatures recorded.
- Creating bespoke cleaning templates that will be completed by staff daily, weekly and monthly
- Testing templates to ensure that they are functioning correctly and meet customer expectation.
- Report Generation
- Provide technical support for Kelsius staff and engineers.
- Handling customer queries including the logging of all customer calls
- Ensure all inbound customer tickets are responded to promptly
- Act as point of contact for client queries and escalations when necessary
Experience & Competencies Required
- At least 1 years experience in a Technical Support role
- 3rd Level Technical Qualification
- Have strong organizational skills and demonstrate a good attention to detail.
- Have an excellent telephone manner and communication skills.
- Have the ability to produce written reports and documentation.
- Be proficient in Microsoft Office.
- Self-motivated, flexible and adaptable
- Ability to both, Work of own Initiative and as part of a team
- Ability to learn as you go and develop quickly
At Kelsius we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.
Job Types: Full-time, Permanent
Pay: €30,000.00-€32,500.00 per year
Application question(s):
- Are you based in Donegal?
- Are you available to work evening and night shifts?
Experience:
- Technical Support: 1 year (preferred)
Work Location: Hybrid remote in Gweedore, County Donegal
