The Heritage offers a sophisticated elegance with impeccable hospitality set in the wonderful Laois countryside comprising of a luxury world class Hotel and European Award-Winning Spa.
We are currently looking to hire a Food and Beverage Assistants to join our existing Food & Beverage team.
Various shift patterns available for the role - Part Time and Casual Hours.
Main Duties:
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To greet all guests with a smile, eye contact and a greeting if appropriate
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To maintain your station in a clean and tidy condition at all times
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To carry-out mise en place for service, i.e., setting tables, stocking stations, preparing tea / coffee etc.
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To correctly clear, polish and store crockery, cutlery and glassware to minimise breakages and loss, while maintaining standards
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To correctly take customer orders maximising and promoting sales by recommending products where appropriate
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To serve all our guests in a friendly, efficient and professional manner
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To ensure cleanliness levels are maintained to a high standard in the bar and restaurant
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To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times
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To have knowledge of wines, spirits and the menu items
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To handle guest's complaints discretely, escalating to management where required
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Any other duties as reasonably required by management
Key Responsibilities:
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To follow agreed standards for service of Food & Beverage
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To serve all our guests in a friendly, efficient and professional manner
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To ensure cleanliness levels are maintained to a high standard in the bar and restaurant
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To greet all guests in a warm and friendly manner
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To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times.
To be flexible with hours - early, late, weekends and bank holidays.
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The ideal candidate must have a professional and friendly approach and must be focused on providing excellent customer service. The ideal candidate should have 1 year experience in a high-volume establishment, however full training will be provided. They must be a team player and have the ability to multitask. The successful candidate will have excellent attention to detail as well as good communication and time keeping skills. A good level of spoken English is required.
This role is suitable to a candidate interested in pursuing a career in our Food & Beverage department.
Why work for The Heritage, part of FBD Hotels
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Discounted rates in other FBD properties
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Health Club membership
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Refer a Friend incentives
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Learning and development opportunities
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Employee Assistance Programme
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Strong team focus and team atmosphere
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Meals and uniform are provided
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Free parking onsite
If you would like to join our award-winning food and beverage team and you believe that this is the ideal next role for you, we look forward to receiving your application.
Job Types: Full-time
Why work for The Heritage, part of FBD Hotels:
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Discounted rates in other FBD properties
-
Health Club membership
-
Learning and development opportunities.
-
Employee Assistance Programme.
-
Strong team focus and team atmosphere.
-
Meals and uniform are provided.
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Bike to Work Scheme
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Employee Recognition Initiatives
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Free parking onsite
Experience:
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Hospitality: 1 year (preferred)
Work authorisation:
Work Location: Onsite in The Heritage Hotel.
If you believe that this is the next role for you, please send your CV for consideration. We look forward to hearing from you!
