IT Field Service Engineer – Galway /Mayo /Sligo
Tierney’s provide a trusted and reputable range of IT Solutions, Support and Consultancy Services to the International Hotel, Restaurant and Leisure Industry across the Ireland and the UK. Our commitment within the Hospitality Sector brings cutting edge solutions to our customers from leading partners around the globe enabling our clients to gain the maximum from their IT investment helping them achieve their specific needs.
We are currently recruiting for an experienced IT Field Service Engineer in the West of Ireland. This role may span one or more areas of expertise; this will depend on the candidate’s ability to learn and absorb complex technologies.
As an IT Field Service Engineer, you will:
Provide on-site support to our customer base
Develop and build positive and professional relationships with our customer.
Liaise with other engineer’s/technicians and customers
Diagnose/troubleshoot software, hardware, and network issues at customer sites.
Install/Configure servers, computer equipment peripherals
Deal with Customers issues effectively and efficiently, while ensuring a high level of customer satisfaction with the services that we offer
Communicate regularly with the dispatcher regarding on site visits
Document onsite information.
Update the ticketing system after each call
Comply with all company security policies in accordance with ISO27001
To be considered as an IT Field Service Engineer, you will need:
A proven third level qualification in an IT related discipline. The minimum qualification is that of CompTIA, but those with higher qualifications, up to and including degree level should also apply, as this role is used to advance suitable candidates’ careers
Have experience and a proven track record in a similar customer facing role in the IT sector.
Proficient in Microsoft Desktop OS (domain environment), desktop application related configurations, troubleshooting etc.
Strong problem-solving skills, ability to visualise a problem or situation and think abstractly to find a resolution.
Good interpersonal skills, works well with others.
Excellent communication skills, fluent in speaking and writing English essential.
Hold a full, clean Irish /EU driving license
Ability to lift and transport equipment
Mobility to access various offices areas, including under desk and in server /comms rooms.
Be available to work out of hours – evenings and weekends on a rostered basis
What are the benefits
Company Vehicle
Fuel Card
Laptop
Mobile phone
23 Days Annual Leave
Life Assurance
Training and excellent career progression prospects.
EAP/Well being support programme
Support to gain certification
