Job Purpose
To provide excellent customer service to trade and retail customers by processing sales, advising on products, handling enquiries, and supporting the efficient operation of the trade counter and warehouse.
Key ResponsibilitiesCustomer Service & Sales
- Serve customers at the trade counter in a professional and friendly manner.
- Assist customers with product selection and provide technical advice where appropriate.
- Process sales transactions accurately using the company system.
- Handle customer enquiries by phone, email, and in person.
- Prepare quotations and advise customers on pricing, stock availability, and lead times.
- Develop and maintain strong customer relationships.
Administration
- Process invoices, orders, and delivery documentation.
- Update customer and product information on company systems.
- Assist with filing and general branch administration.
- Ensure all paperwork is completed accurately.
Skills & Experience RequiredEssential
- Excellent customer service and communication skills.
- Ability to work effectively as part of a team.
- Good IT and numerical skills.
- Strong organisational skills and attention to detail.
- Ability to work in a busy environment and prioritise tasks.
- Positive and professional attitude.
Desirable
- Previous experience in a trade counter, builders' merchants, hardware environment.
- Product knowledge relevant to the industry.
Personal Attributes
- Customer-focused.
- Reliable and punctual.
- Friendly and approachable.
- Self-motivated.
- Flexible and willing to assist in all areas of the business.
Working Conditions
- Full-time position.
- Will require Some Saturday work.
Job Type: Full-time
Pay: €35,000.00 per year
Work Location: In person
