About the Role
Nicola Ross is looking for a proactive, customer-focused Customer Service & E-commerce Assistant to join our team. This role is central to keeping our day-to-day operations running smoothly — from fulfilling customer orders to delivering excellent service across email, phone, and social channels.
Key Responsibilities
- Responding to customer emails, phone calls and social media messages
- Resolving customer queries and issues
- Processing online orders
- Picking and packing customer orders
- Assisting with stock organisation and inventory
- Responding to messages and comments on social media, and scheduling & publishing posts
- Uploading new products and collections to the website
- Supporting colleagues across different departments as needed
- Helping with launches, sales and promotional events
- Taking on additional responsibilities whenever required to support the business
Pay: €33,000.00 per year
Work Location: In person
