JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
SUMMARY OF POSITION:
Assist the Regional Workplace Manager/Assistant Workplace Manager in the delivery of the day-to-day facility operations, services, and maintenance activities at the assigned location(s). The position ensures Gartner assets are operated and maintained in a cost effective non-impacted manner while providing a safe, clean, and comfortable work environment. Assist in the achievement of Key Performance Indicators and operational targets for the responsible location(s) and wider account. Perform duties with integrity & diligence in a professional manner. Maintenance of key client stakeholder relationships.
MAJOR ACTIVITIES AND RESPONSIBLITIES:
1. Client Stakeholder relationship management including senior client executives and workers council personnel where applicable.
2. Immediate escalation to line management of any out of line stake holder relationships
3. Provide support for guests, visitors and employees at Gartner locations
4. Receiving, dispatching and monitoring of completion of work requests to technical staff, vendors or other services providers to ensure works are completed in a timely manner and closed down on CMMS.
5. Resolve problems associated with all building services including janitorial, food service, coffee services, parking, vending, badging, conference rooms, cubes as well as interior and exterior furnishings, fixtures and equipment.
6. Provide direction/information to vendors, facilities staff and service providers as required ensuring excellent coordination/execution of work within Gartner environment with minimal disruption, as needed. Assist with the coordination and scheduling of maintenance activities
7. Seek to continuously improve processes, systems and overall Gartner satisfaction
8. Assist with budgetary requests, analysis and reporting ensuring no out of line budgetary process and results
9. Act as a liaison to Jones Lang LaSalle finance team and other account team members
10. Help support facility specific cost savings targets to contribute to the account achieving significant savings
11. Provide facility specific assistance to the project management team as needed or requested.
12. Provide support for meetings and conference room reservations, as needed and directed
13. Read and understands the applicable Service Level Agreements, help achieve the Key Performance Indicators and scores favorably on the Gartner satisfaction surveys.
14. Ensure appropriate follow-up with customers
MINIMUM BACKGROUND REQUIREMENTS:Education & Experience:
High / Secondary school, or equivalent pass, in English & Math’s or 5+ years related experience in a similar position encompassing facilities/office services management and management of local and senior stakeholder relationships.
Good written & oral communication skills, well-organized and with a demonstrated ability to co-ordinate, prioritize and manage under pressure
Skills:
Sound inter-personal / communications skills with adequate skills to perform required job functions with minimal supervision. Willingness to continuously develop and improve. Strong PC literacy and proven ability to manage daily activities using various systems, including the internet, e-mail functions
Environmental Conditions:
Environmental conditions will be based on the job being performed and work will take place in an office setting.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
