AM Food and Beverage Team Member
The Hawthorn by Galway Bay | Ireland’s Newest 5-Star Hotel
Co. Galway - Full-Time
A rare opportunity to shape the guest journey at a 5-star luxury hotel on Ireland’s west coast.
About The Hawthorn by Galway Bay
Poised on the edge of Galway Bay where land meets sea, The Hawthorn by Galway Bay is positioned to be Ireland’s newest 5-star hotel, a destination designed by nature and refined by you nestled along the Wild Atlantic Way. Surrounded by native hawthorn trees and perched beside an 18-hole championship golf course, The Hawthorn by Galway Bay features 114 meticulously designed bedrooms, 47 of which are suites, a beautiful spa with wellness spaces, destination dining, and panoramic views of the Atlantic coast.
Position: AM Food and Beverage Team Member
Department: The Skylark
Reports to: Restaurants Manager
About the Role
As the AM Food and Beverage team Member in a luxury five-star hotel, you will lead the morning service to ensure an exceptional dining experience for all guests. You will oversee the breakfast operation, coordinating the team to deliver efficient, attentive, and high-quality service in line with the hotel’s standards. This role is key in setting the tone for the guest’s day through outstanding hospitality and attention to detail.
Key Responsibilities
- Deliver warm, attentive, and personalised service across all guest touchpoints.
- Present menus, answer questions, and guide guests through offerings with confidence and clarity.
- Support proactive guest engagement, anticipating needs and ensuring a positive dining experience.
- Address guest requests promptly, escalating to supervisors when required.
- Assist with table setup, service flow, and clearing in alignment with service standards.
- Support the delivery of food and beverages, ensuring accuracy, timeliness, and presentation consistency.
- Maintain the dining area’s cleanliness, ambience, and readiness throughout service periods.
- Assist in restocking service stations, linens, and operational supplies.
- Assist with reservation flow, seating coordination, and communication with the front desk as needed.
- Work collaboratively with the kitchen and bar teams to support smooth service transitions.
- Follow daily checklists, SOPs, and operational requirements to maintain consistent service quality.
- Adhere to all food hygiene, safety, and allergen protocols.
- Maintain strong knowledge of standards relating to service etiquette and responsible alcohol service.
- Ensure all service equipment and areas meet hygiene and cleanliness expectations.
- Work closely with supervisors and managers to support service priorities.
- Participate in pre-service briefings to stay informed of specials, menu changes, and key service notes.
- Support colleagues as needed to uphold a cohesive, high-performing team environment.
Required Experience & Skills
- Previous experience in Food & Beverage service, ideally in a luxury or five-star environment.
- Experience in a supervisory or team leader role.
- Strong leadership and team management skillsPrevious experience in a hospitality or customer-facing role preferred but not required.
- Strong communication skills with a positive, guest-focused mindset.
- Ability to work effectively in a fast-paced, service-driven environment.
- High attention to detail and commitment to maintaining service standards.
- Willingness to learn, take direction, and grow within the food and beverage team.
- Eligibility to work in Ireland.
This Job Description will be reviewed and updated on an annual basis with Director of Food & Beverage
Compensation & Benefits
A competitive package is offered, reflective of the responsibility of the role and the opportunity to help shape Ireland’s most anticipated new luxury hotel.
The Hawthorn By Galway Bay is an equal opportunity employer. We strive to create and maintain a diverse workforce where everyone is respected and included.
Job Type: Full-time
Pay: From €14.70 per hour
Benefits:
- Company pension
- Employee assistance program
- Food allowance
- Wellness program
Application question(s):
- Can you reliably commute to Renville, Oranmore, Co. Galway, H91 T4A4 . There is no public transport available.
- Do you have the legal right to work without employer sponsorship?
- Have you at least one year's experiences in a restaurant environment ?
Work Location: In person
