Office Care Coordinator
Location: Tramore Road, Cork
Job Type: Full-Time, Permanent
Salary: €32,175 per annum
About the Role
We are seeking an organised, customer-focused Office Care Coordinator to join our growing team. This is a full-time office-based position supporting the Care Coordinator Lead in the day-to-day scheduling and coordination of home care services.
The successful candidate will play a key role in ensuring that care visits are scheduled efficiently, clients receive a high-quality service, and care staff are supported in delivering excellent care within the community.
This role offers comprehensive one-to-one training and development, making it an excellent opportunity for someone looking to build a long-term career within the healthcare and homecare sector.
Key Responsibilities
- Support the Care Coordinator Lead with the planning and scheduling of homecare visits.
- Coordinate care staff rotas to ensure all client visits are covered effectively.
- Maintain accurate client and staff records using internal systems.
- Communicate professionally with clients, family members, care staff, and healthcare professionals.
- Respond to telephone and email enquiries in a timely and professional manner.
- Assist with managing schedule changes, staff availability, and emergency cover requirements.
- Monitor and update care schedules to ensure service continuity.
- Provide general administrative support to the coordination and management team.
- Ensure compliance with company policies, procedures, and data protection requirements.
- Contribute to the delivery of a high-quality, person-centred service for clients.
Candidate RequirementsEssential
- Minimum of 1 year's experience in an administrative, coordination, or customer service role.
- Excellent verbal and written communication skills.
- Strong organisational and planning abilities.
- High level of accuracy and attention to detail.
- Strong IT skills, including Microsoft Word, Excel, and Outlook.
- Professional and customer-focused approach.
- Ability to work effectively as part of a team in a busy office environment.
- Strong spoken and written English.
- Legal entitlement to work in Ireland.
Desirable
- Previous experience in healthcare, homecare, scheduling, rostering, or a related sector.
- Experience working in a customer-facing environment.
- Knowledge of care coordination or workforce scheduling systems.
What We Offer
- Comprehensive one-to-one training and ongoing support.
- Company-funded QQI Level 5 Healthcare qualification.
If you are highly organised, enjoy working with people, and are looking for a rewarding role that makes a difference in the lives of others, we would love to hear from you.
Job Type: Full-time
Pay: €32,175.00 per year
Benefits:
Application question(s):
- Do you have a driver's licence and access to your own car?
Experience:
- Microsoft Office: 1 year (required)
- Administration: 1 year (preferred)
Work Location: In person
