Job Title: Customer Service & Administration Assistant
Location: Tyre Specialist Centre Ltd
About the Role
Tyre Specialist Centre Ltd is looking for a friendly, organised, and reliable Customer Service & Administration Assistant to join our team. This is a customer-facing role that involves providing excellent service, managing bookings, supporting our technicians, and ensuring the smooth day-to-day running of the front office.
Key Responsibilities
- Greet customers in a friendly and professional manner.
- Answer telephone calls and respond to customer enquiries.
- Schedule appointments and manage workshop bookings.
- Take accurate job details and prepare work orders for technicians.
- Liaise with technicians to keep customers informed of job progress.
- Prepare invoices and process customer payments.
- Maintain accurate customer records and paperwork.
- Handle general administrative duties to support the workshop.
- Ensure customers receive excellent service from arrival to collection of their vehicle.
Skills & Experience
- Excellent customer service and communication skills.
- Good telephone manner.
- Strong organisational and time management skills.
- Ability to multitask in a busy environment.
- Good computer and administration skills.
- Attention to detail and accuracy.
- Ability to work well as part of a team.
- Previous experience in a customer service, reception, or administrative role is desirable. Experience in the motor industry is an advantage but not essential.
What We're Looking For
We are looking for someone who is:
- Friendly, approachable, and professional.
- Reliable and punctual.
- Calm under pressure in a busy workshop environment.
- Confident dealing with customers both in person and over the phone.
- Eager to learn and committed to providing excellent customer service.
If you enjoy working with people and thrive in a fast-paced environment, we'd love to hear from you and become part of the team at Tyre Specialist Centre Ltd.
Pay: €14.50-€16.50 per hour
Benefits:
- On-site parking
- Sick pay
- Store discount
Work Location: In person
