To work as part of a team dedicated to promoting the positive image of the Hotel to guests and colleagues by maintaining high standards at all times. Also to ensure the security of our guests and the hotel property and to attend to the needs of guests and other incidents during the night. The night porter will also be required to perform sundry maintenance and cleaning tasks.
- To check in to the hotel all guests arriving late at the hotel according to hotel procedures and policies.
- Answer the hotel switchboard in a courteous and helpful manner. Taking messages on behalf of guests and management and ensuring such messages are passed on promptly and accurately.
- Selling on of bedrooms during the night to reputable clientele in accordance with hotel procedures.
- The Service of light food and drinks to hotel residents and to bona fida guests of the residents and to account properly for all such transactions.
- Accounting accurately for all monies and charges on behalf of the hotel and ensure that all such monies and charges are transferred to the duty receptionist in the morning.
- Regular security patrols to ensure (a) Safety of our guests, (b) Safety of our staff, (c) Safety and security of the premises and its property, ensuring that all exterior door and windows are secured and alarmed. These patrols take place at regular intervals throughout the night and should focus on fire safety in particular
- To be responsible for the routine cleaning of public areas and toilets within the hotel as outlined in your nightly checklist.
- To ensure that all breakfast room service cards are collected each night.
- Service of early morning refreshments and breakfasts to hotel residents.
- The up-keep and implementation of standards with the department in accordance with quality system agreed
- Carry out any special cleaning of specific task as well as normal service required in specified length of time
- To communicate hotel services to guests
- To ensure that all reasonable care is taken for the health and safety of yourself, other employees, guests and any other persons on the premises
Job Types: Full-time, Part-time, Permanent
Benefits:
- Food allowance
- Gym membership
Work Location: In person
