Part time | 15 to 17 hours per week | 10 month fixed term contract
ORA Skin Clinic is seeking an exceptional Front of House Coordinator and Clinic Assistant to join our team in Ballincollig.
This is a varied and responsible role at the centre of our Cork clinic, combining patient experience, diary management, clinic coordination and operational support.
We are looking for someone highly organised, self motivated and commercially aware, who takes genuine ownership of their role. The successful candidate will be motivated by achieving clinic and sales targets while always maintaining an exceptional patient experience and the highest standards of professionalism.
Key responsibilities
- Deliver an exceptional patient journey from initial enquiry through consultation, treatment and follow up
- Take ownership of rigorous diary management, ensuring clinical time is utilised efficiently and proactively identifying opportunities to optimise appointments and minimise gaps
- Manage patient enquiries, bookings, cancellations, waiting lists and follow up efficiently and professionally
- Work towards clinic, booking and product sales targets and proactively contribute to the growth and performance of the Cork clinic
- Ensure every patient receives a warm, polished and highly professional front of house experience
- Support clinicians throughout clinic days and anticipate what is required to ensure sessions run smoothly and on time
- Maintain the presentation of the clinic to ORA standards at all times, including treatment rooms, reception and patient areas
- Oversee day to day clinic organisation, including cleaning standards and general upkeep
- Support effective stock management by monitoring stock levels, receiving deliveries, maintaining accurate and organised stock and promptly flagging requirements to the Clinic Manager
- Process payments and ensure patient records and administrative systems are maintained accurately
- Maintain absolute discretion and confidentiality regarding patients, clinicians and the business
About you
You will be someone who naturally takes ownership, notices what needs to be done and acts on it rather than waiting to be asked.
You will be:
- Exceptionally organised with excellent attention to detail
- Self motivated, proactive and comfortable working independently
- Commercially minded and motivated by achieving targets
- Passionate about delivering an exceptional patient experience
- Confident managing a busy clinical diary with a strong focus on maximising clinical efficiency
- Warm, polished and professional in your communication
- Discreet and trustworthy with confidential information
- Calm and solutions focused in a busy clinical environment
- Confident using technology and administrative systems
- Willing to take responsibility for the overall presentation and smooth day to day running of the clinic
Experience
Previous experience in a medical, dental, aesthetic or premium patient or client facing environment would be an advantage.
Previous experience using Phorest is highly desirable, particularly experience with diary management, patient bookings, payments and client communications.
Above all, we are looking for someone with initiative, excellent organisational skills and a strong sense of personal responsibility.
Contract
10 month fixed term contract
15 to 17 hours per week
Based in ORA Skin Clinic, Ballincollig, Cork
If you are highly organised, commercially minded and take pride in creating an exceptional experience for every patient, we would love to hear from you.
Please apply with your CV and a short cover note telling us why you would be a great fit for ORA
Job Type: Part-time
Pay: €18.00-€19.00 per hour
Benefits:
Experience:
- FOH/Customer service: 1 year (required)
Work authorisation:
Work Location: In person
