Job Introduction
Job Description
Helpdesk Administrator
Location: MTU, Cork
Salary: €36,000
Contract Type: Permanent, Full-time
About the Role
We’re looking for a proactive and professional Helpdesk Administrator to join our Administration team. You’ll be the first point of contact for facilities management requests, supporting both our on-site teams and clients. This is a key role where excellent communication, organisation, and customer service skills are essential.
What You’ll Do
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Act as the first point of contact for facilities helpdesk queries.
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Log, update, and close requests on our helpdesk system (CMMS).
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Liaise with on-site FM, caretakers, and cleaning staff to ensure swift resolution of issues.
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Manage work orders in line with contractual KPIs and SLAs.
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Analyse reports and ensure requests are progressed on time.
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Support monthly reporting, invoicing, payroll, and accounts administration.
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Raise purchase orders and process supplier queries.
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Assist with audits, meetings, and contract administration.
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Provide general office and admin support as required.
What We’re Looking For
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Strong administration and customer service experience.
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Proficient in Microsoft Office (Excel – advanced, Word, Outlook).
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Previous experience in a similar helpdesk or office administration role.
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Excellent communication skills and strong attention to detail.
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Ability to prioritise, make decisions, and work well under pressure.
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Confident in bookkeeping, accounts processing, and reporting.
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A self-motivated, enthusiastic, and professional approach.
Why Join Us?
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Be part of a supportive and collaborative administration team.
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Varied role with opportunities to learn and develop new skills.
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A chance to play an important role in delivering high-quality facilities management services.
