Customer service logistics

CPL Recruitment - Dublin (30+ days ago)

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CUSTOMER SERVICE & REPORTING coordinator

Short Description

This role is for an ambitious candidate with strong customer service and reporting skills. The successful candidate will be part of a team of professionals working to maintain efficiency of operations in NMC.

Key Responsibilities

  • Customer Service
  • Storage Liquidation
  • Managing Customs
  • Managing Returns
  • Customer Reporting
  • Work closely with teams, partners and customs brokers in all global geographies.
  • Manage and develop relationships with offices and agents globally.
  • Provide excellent customer service to all existing and potential customers.
  • Manage customer activities closely while in transit (cross trade business)
  • Deal with incoming correspondence
  • Leasing with customs when required
  • Deal with telephone queries
  • Project work when required
  • Involvement in continuous improvement initiatives
  • Involvement in establishing and maintaining SOPs

Candidate Profile

  • Good knowledge of Excel
  • Ability to work on reports and decide on actions to follow
  • Attention to details
  • Basic transport knowledge
  • Admin support
  • Strong Customer service skills, willingness to go the extra mile to resolve issues
  • Strong time management, ability to work under pressure
  • Flexibility, will be required to work out of office hours/weekends
  • Data accuracy/attention to detail essential
  • Microsoft Office skills and other Business Systems Experience
  • Good people skills, ability to build relationships with overseas offices
  • Ambitious, wanting to learn and develop, team player

Job Type: Permanent

Salary: €24,000.00 to €27,000.00 /year

Required experience:

  • logistics: 1 year