Job Description
Role/Department:
The Transfer Agency department provides third-party fund administration services to numerous fund management companies, covering a full range of shareholder servicing functions, including dealing, registration, finance, and investor services. This is a dynamic and expanding department with locations in Limerick, Dublin, India, and Pune, offering excellent opportunities for career growth.
The Registration Team is responsible for creating new investment records and maintaining existing client, investor, and agent records in line with regulatory, compliance, and operational standards. The individual in this role will report directly to the Registration Team Leader and will manage a dedicated group of clients, ensuring all tasks are performed within strict regulations and guidelines. Additionally, they will support junior team members, check and validate their work, and identify opportunities for process optimization and improvement.
Key responsibilities of the role include:
- Day-to-day processing work, quality checks, and assurance.
- Serving as the escalation point for unresolved issues with the team in India.
- Overseeing processing quality and timeliness in Bangalore, and coordinating with local management for additional information when needed.
- Coordinating client reporting related to outstanding registration requirements.
- Managing and analyzing workflow queues.
- Achieving monthly KPIs.
- Maintaining procedures following the change control process.
- Ensuring compliance with regulations and fulfilling client-specific processing requirements.
- Collaborating with the team, internal departments, and project groups on assigned projects.
- Ensuring appropriate segregation of duties and controls are maintained at all times.
- Upholding high standards of market, business, and personal conduct, demonstrating integrity in all duties.
Skills/Qualifications:
The ideal candidate will have:
- Previous experience in financial services.
- Knowledge of Anti-Money Laundering regulations.
- A proactive approach to identifying and implementing improvement opportunities.
- Strong risk management skills.
- Customer service experience.
- Excellent attention to detail and time management skills.