Hospitality Operations ManagerGalway City Centre
Salary: €60,000 - €70,000 per annum plus performance-related profit share scheme
An exciting opportunity has arisen for an experienced hospitality leader to join a high-profile city centre hospitality business with an overall customer capacity of approximately 550 guests, including seating for up to 160 food customers.
The business has built a strong reputation for hospitality, live sport, entertainment, atmosphere and customer experience, attracting a loyal local customer base alongside significant domestic and international trade throughout the year.
We are seeking a highly motivated and hands-on Hospitality Operations Manager to provide leadership across all food and beverage operations and play a key role in the continued development of the business.
This is not a back-office management role.
Success in this role will be built on strong leadership, visibility, accountability and the ability to inspire teams to consistently deliver exceptional customer experiences.
The successful candidate will be a visible presence within the operation, leading from the front, supporting managers and teams, driving standards, building customer loyalty and helping create exceptional guest experiences every day.
Reporting directly to ownership, the successful candidate will have significant influence over operational performance, people development, customer experience, business planning and future growth initiatives.
For the right person, this represents an opportunity to join an established and successful business while making a genuine impact on its future direction and performance.
Key Responsibilities
- Lead and oversee all food and beverage operations.
- Support, develop and mentor the management team.
- Drive operational standards and accountability throughout the business.
- Recruit, train and retain high-performing teams.
- Lead by example and create a culture of accountability, teamwork and continuous improvement.
- Build a positive, engaged and customer-focused culture.
- Maintain exceptional standards of hospitality and customer experience.
- Develop strong relationships with regular customers and key stakeholders.
- Implement systems and procedures that improve efficiency and profitability.
- Monitor labour costs, productivity and operational performance.
- Support business development initiatives and future growth opportunities.
- Maintain and enhance the business’s reputation as a leading destination for hospitality, sport and entertainment.
- Protect and strengthen the atmosphere, energy and customer experience that differentiates the business from its competitors.
The Ideal Candidate
The successful candidate will have:
- Minimum 3 years’ experience in a senior hospitality management position, such as Assistant General Manager, Assistant Food & Beverage Manager, Food & Beverage Manager, Operations Manager or similar leadership role.
- Experience managing high-volume food and beverage operations.
- Strong leadership and people management skills.
- Proven experience recruiting and developing teams.
- Excellent communication and interpersonal skills.
- Strong commercial awareness and business acumen.
- Experience managing labour costs and operational performance.
- A hands-on leadership style with a willingness to lead from the front.
- A genuine passion for hospitality, people and customer experience.
- Experience managing live sport, entertainment or high-volume event-led trading would be a distinct advantage.
Why This Role Is Different
- Opportunity to lead a high-volume hospitality operation.
- Direct access to ownership and decision making.
- Strong existing customer base and reputation.
- Significant autonomy and influence.
- Performance-related profit share scheme.
- Opportunity to shape the future direction of the business.
- Opportunity to influence and shape a well-established and respected hospitality brand.
- Fast-paced, energetic and people-focused environment.
- A business built around hospitality, atmosphere, sport and customer experience.
This role would suit an experienced General Manager, Assistant General Manager, Operations Manager, Food & Beverage Manager, Assistant Food & Beverage Manager or ambitious hospitality professional ready to take the next step in their career within a high-profile and fast-paced hospitality business.
Pay: €60,000.00-€70,000.00 per year
Benefits:
- Bike to work scheme
- Employee discount
- Food allowance
Ability to commute/relocate:
- Galway, County Galway: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Have you managed a high-volume food and beverage operation?
Experience:
- senior hospitality management: 3 years (required)
Work authorisation:
Work Location: In person
