Job Title: Food & Beverage Assistant
Reports to: Alamo Restaurant Manager
At the Riverside Park Hotel, we are proud of the exceptional experiences we create for our guests every day. Our team lives by four core values: Care, Doing the Right Thing, Always Getting Better, and Energy & Drive. As a Food & Beverage Assistant, you will play a vital role in delivering warm, thoughtful service with passion and professionalism.
Key Responsibilities
Guest Service
- Welcome all guests with warmth, care, and a can-do attitude.
- Take and process orders efficiently, always aiming to do the right thing for our guests by understanding their needs.
- Offer knowledgeable recommendations and provide friendly, attentive service throughout the meal.
- Ensure tables are beautifully set and prepared to hotel standards.
- Keep dining areas clean and well-organised, creating a relaxed and comfortable environment.
- Proactively manage table turnover while maintaining a respectful pace for guests.
Food Service
- Deliver food promptly and professionally, ensuring accuracy and presentation meet expectations.
- Work collaboratively with the kitchen team to ensure timely, seamless service.
Upkeep and Cleanliness
- Maintain a clean and organised workspace, showing care and respect for your environment and team.
- Follow hygiene and safety procedures meticulously to support guest and team health.
Guest Interaction
- Be attentive and responsive to guests’ needs, using initiative to enhance their experience.
- Handle inquiries or concerns with professionalism, empathy, and a commitment to always getting better.
Cash Handling
- Process transactions accurately and responsibly, ensuring financial integrity.
- Follow cash handling procedures and always maintain attention to detail.
Compliance and Safety
- Uphold food safety and health regulations to the highest standards.
- Lead by example in following hotel policies and demonstrating our values.
