We are a rapidly growing software provider and progressive business that offers a variety of digital banking solutions for its customers and organisations all over the world.
Now, we are looking for Customer Support Agent&KYC Analysts in different languages for one of the leading companies in the Financial Services industry in our Dublin Office, Ireland.
Reference: INDOTHER
Key Responsibilities:
- Handle customer complaints, provide timely and appropriate solutions, and follow up to ensure resolution via chat, email, or occasionally phone support.
- Maintain detailed records of customer interactions, inquiries, comments, and complaints.
- Troubleshoot customer issues and escalate to the appropriate teams when necessary, using platforms like Slack.
- Review and analyze customer information to ensure compliance with regulatory requirements and company policies.
- Conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations.
Required Qualifications:
- Fluent proficiency in German in both speaking and writing.
- Strong problem-solving skills with the ability to provide reasonable solutions to customers.
- Prior experience in customer-oriented or KYC roles is preferred but not essential.
- Excellent written and verbal communication skills in English.
- Strong customer service skills, including empathy, patience, and problem-solving abilities.
- Familiarity with customer service software and tools.
- Ability to work independently and as part of a team in a fast-paced environment.
- Willingness to work flexible hours, including weekends and bank holidays, to support customers in different time zones.
Preferred Qualifications:
- High school diploma or equivalent; college degree preferred.
- 1+ years of experience in customer service and/or fraud operations, preferably in a global support environment.
- Excellent communication and interpersonal skills.
Job Type: Full-time
Pay: €30,000.00-€33,000.00 per year
Application question(s):
- Are you open to working shift work?
- This role is based fully on site - are you currently based with a daily commuting distance to Dublin City centre?
Experience:
- Customer service: 1 year (required)
Language:
Work authorisation:
Work Location: In person
