Your role
The Technician II is responsible for supporting Service Requests, encompassing remote hands services for customers, cross-/disconnects, and assisting in customer implementations. The primary focus is to support uninterrupted customer infrastructure operation while addressing internal requests to maintain the cleanliness, tidiness, and safety of the data center environment.
What you'll do
Customer Support and Technical Interventions:
Implementation Services:
Compliance and Administration:
Team Management and Support:
What you'll need
Hard Skills:
Soft Skills:
- Proactive and customer-focused mindset, showing dedication to customer service and exceeding business goals.
- Attention to detail and a hands-on approach to tasks, coupled with a strong drive for continuous learning and development.
- Enhanced team-oriented mentality, actively contributing to team effectiveness and demonstrating adaptability and flexibility in various situations.
- Effective communication skills within the team and across different levels of the organization, while exhibiting resilience and problem-solving abilities in challenging scenarios.
