We are seeking an enthusiastic and customer-focused Shop Assistant to join our team on a part-time basis. As a Shop Assistant at Heavins, you will be the face of our store — guiding customers, answering product questions, and ensuring every person who walks through our doors leaves with exactly what they need.
This is a varied, floor-based role working across our departments, which include Electrical Appliances (Euronics), Hardware & DIY, Paint & Decor, Bathroom, Gardening & Outdoor, and Homewares. You will have a direct impact on our customers’ experience and contribute to the success of the business every day.
Key Responsibilities
Customer Service:
- Provide an outstanding customer experience that reflects the company’s high standards and ethos — “If you need some help, ask an expert”
- Warmly greet and assist customers on the shop floor, listening to their needs and guiding them to the right products
- Answer customer questions accurately and confidently, and close sales in a helpful, non- pressured manner
- Handle customer queries, complaints, and returns professionally and in line with company policy
- Assist with organising product repairs, service calls, and after-sales queries (particularly in the Euronics electrical department)
- Contribute to the store’s positive atmosphere by being respectful, helpful, and approachable at all times
Sales & Product Knowledge:
- Develop strong product knowledge across your assigned department(s) to confidently advise customers
- Exhibit familiarity with current product ranges, trends, and promotions across Hardware, Electrical, Paint, and related categories
- Support sales by actively upselling and cross-selling complementary products where appropriate
- Achieve individual and team sales targets, and contribute to the store’s monthly sales performance
- Stay up to date with new product arrivals, supplier promotions, and seasonal ranges
Shop Floor & Merchandising:
- Ensure the replenishment of product on the shop floor so the full product range is always available for customers
- Assist in merchandising, display projects, and promotional setups as directed by management
- Maintain a clean, tidy, and well-organised shop floor and department area at all times
- Process customer transactions accurately using the till/POS system, including cash and card payments
- Support daily opening and closing procedures as required
- Assist with stock receiving, checking deliveries, and putting away stock when needed
What We’re Looking For
The ideal candidate will be:
- Passionate about customer service and genuinely enjoy helping people find solutions
- A confident communicator who can explain products clearly and listen actively to customers’ needs
- Motivated and results-driven, with a positive attitude towards meeting sales targets
- Flexible and adaptable — organised, good at managing time, and able to thrive in a busy retail environment
- A strong team player who can also take initiative and work independently on the shop floor
- Available for flexible shifts including weekdays, weekends, and peak trading periods such as Bank Holidays and seasonal sales events
- Previous experience in a retail sales role is an advantage — a background in hardware, DIY, electrical, or home improvement is particularly welcome
- A DIY enthusiast or someone with an interest in home, garden, or electrical products would be a great fit
- No experience? No problem — we provide full product training to the right candidate
Job Types: Part-time, Permanent
Pay: €14.15-€15.00 per hour
Benefits:
- Bike to work scheme
- Employee discount
- On-site parking
Work Location: In person
