VFS Global is the world's largest and most experienced Outsourcing & Technology Service Specialists for Diplomatic Missions and Governments Worldwide.
We are looking for a dynamic and customer-focused Customer Experience Specialist to join our team. If you are passionate about travel, sales, customer service, and achieving targets, this is an exciting opportunity to build your career in a fast-paced and rewarding environment.
The ideal candidate will have strong communication skills, excellent selling abilities, and experience in counter sales or direct sales, preferably within the travel or retail industry.
This role is a full time role 40 hours a week, 5 days a week - Monday to Friday. Initial 6 months contract with possibility of transition to permanent or extension.
Key Responsibilities:
Sales & Customer Service
- Promote and sell travel-related products and services to new and existing customers.
- Drive sales for: Visa Concierge Services, Travel Insurance, International Calling Cards, Holiday & Tour Packages, Hotel Accommodation, Travel Accessories.
- Identify customer needs and recommend suitable solutions.
- Maximize revenue through effective cross-selling and upselling.
- Handle customer inquiries professionally via walk-ins and phone calls.
- Negotiate and close sales effectively while ensuring customer satisfaction.
- Build and maintain long-term customer relationships.
Operations & Cash Handling
- Process transactions accurately through POS systems.
- Maintain sales records and prepare daily sales reports.
- Handle opening and closing of cash registers, including cash balancing and deposits.
- Ensure daily cash tally and submission to the Supervisor.
- Maintain stock inventory and request replenishments when required.
- Arrange and display products attractively to enhance sales.
Security & Compliance
- Follow company security and safety procedures.
- Report incidents or security risks to the Supervisor/Regional Security Manager.
- Monitor and help prevent theft or suspicious activities.
- Coordinate with local emergency contacts when necessary.
Performance & Reporting
- Achieve monthly sales and revenue targets.
- Maintain strong sales pipeline and productivity metrics.
- Support EBIT and profitability goals.
- Deliver high standards of customer satisfaction.
- Submit required reports to management on time.
Requirements:
Qualifications & Experience
- Graduate or higher qualification.
- 1-3 years of experience in sales (counter sales/direct sales preferred).
- Experience in travel retail or customer-facing sales environments is an advantage.
- Good working knowledge of MS Office and computer systems.
Key Skills
- Strong communication skills in English.
- Excellent interpersonal and customer service skills.
- Strong selling, cross-selling, and upselling abilities.
- Ability to work under pressure and achieve targets.
- Proactive, self-motivated, and energetic personality.
- High level of integrity and accountability.
- Strong presentation and persuasion skills.
- Team player with a positive attitude.
Pay: €29,800.00 per year
Work Location: In person
