Porter / Driver Team Member
The Hawthorn by Galway Bay | Ireland’s Newest 5-Star Hotel
Co. Galway | Full-Time | Opening Leadership Appointment
A rare opportunity to shape the guest journey at a 5-star luxury hotel on Ireland’s west coast. A member of The Leading Hotels of The World.
About The Hawthorn by Galway Bay
Poised on the edge of Galway Bay where land meets sea, The Hawthorn by Galway Bay is positioned to be Ireland’s newest 5-star hotel, a destination designed by nature and refined by you nestled along the Wild Atlantic Way. Surrounded by native hawthorn trees and perched beside an 18-hole championship golf course, The Hawthorn by Galway Bay features 114 meticulously designed bedrooms, 47 of which are suites, a beautiful spa with wellness spaces, destination dining, and panoramic views of the Atlantic coast.
Position: Porter / Driver Team Member
Department: Front Office
Reports to: Concierge Manager and Concierge Team Leader
About the Role
As a porter / driver , you will play a key role in delivering a seamless and memorable arrival and departure experience for our guests.
You will provide safe and professional transportation while supporting valet, luggage handling, and guest escort services in line with 5-star hospitality standards The porter / driver team plays a key role in curating memorable, personalised guest experiences at The Hawthorn By Galway Bay. Acting as a trusted point of contact, this role supports guests before arrival, throughout their stay, and at departure by delivering tailored recommendations, itinerary planning, and seamless coordination of services. With a strong service mindset and in-depth local knowledge, the Porter team members enhance the guest journey while upholding the estate’s standards of warmth, professionalism, and discretion. The porter / driver will need to be able to drive our guest 16 seater bus.
Key Responsibilities
- Provide a genuine, warm, and professional welcome to all guests, visitors, and vendors.
- Safely operate the staff shuttle as per schedule
- Drive guest vehicles with care and professionalism
- Provide golf course transfers using hotel vehicles or golf buggies
- Ensure all driving complies with road safety regulations and hotel policies
- Assist with valet parking in a safe and efficient manner
- Greet guests warmly upon arrival with a professional and friendly demeanor
- Assist guests with luggage & golf clubs
- Escort guests to their rooms and provide a brief orientation if required
- Maintain a polished appearance and uphold luxury hospitality standards
- Anticipate guest needs and offer assistance proactively
- Provide basic information about hotel facilities and local attractions
- Ensure vehicles are clean, well-maintained, and presentable at all times
- Report any vehicle issues or incidents immediately
- Support the Front Desk / Concierge team during busy periods
- Ensure the team consistently delivers professional, courteous, and personalized service, maintaining LQA standards
Requirements
- Previous experience in a hotel, chauffeur, or guest services role preferred
- Excellent communication and interpersonal skills
- Strong sense of responsibility and safety awareness
- Ability to work flexible hours, including weekends and holidays
- Warm, engaging personality with a guest-first mindset
- Discreet, trustworthy, and respectful of guest privacy
- Ability to remain calm and composed in busy situations
- Strong local knowledge with the ability to create tailored, high-value guest recommendations.
- Service-driven mindset with a proactive and solutions-oriented approach.
- Eligibility to work in Ireland.
This Job Description will be reviewed and updated on an annual basis with Porter Team Leader/ Front Office Manager
Compensation & Benefits
A competitive package is offered, reflective of the responsibility of the role and the opportunity to help shape Ireland’s most anticipated new luxury hotel.
The Hawthorn By Galway Bay is an equal opportunity employer. We strive to create and maintain a diverse workforce where everyone is respected and included.
Job Type: Full-time
Pay: From €15.00 per hour
Benefits:
- Company pension
- Employee assistance program
- Food allowance
- Wellness program
Application question(s):
- Can you reliably commute to Renville, Oranmore, Co. Galway, H91 T4A4 . There is no public transport available.
- Are you eligible to work in Ireland ?
Licence/Certification:
- D Driving Licence (required)
Work Location: In person
