At the Royal Marine Hotel, we are seeking a proactive and experienced Assistant Conference & Banqueting Manager to support the planning and execution of events and contribute to the continued success of our Conference & Banqueting operations.
Key Responsibilities
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Support the Conference & Banqueting Manager in the day-to-day operation of the department
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Oversee the setup, service delivery and breakdown of conference rooms and event spaces in line with hotel standards and client requirements
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Supervise and lead the Conference & Banqueting team during events, ensuring efficient and professional service at all times
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Act as a point of contact for clients during events, responding to requests promptly and ensuring expectations are met
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Ensure all function sheets and event details are accurately followed and communicated across departments
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Liaise closely with the Events Office, Kitchen, Bar and other hotel departments to ensure smooth event delivery
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Monitor service standards and address any issues in a timely and professional manner
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Maintain high standards of cleanliness, presentation and organisation across all event areas
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Ensure compliance with all health & safety, food safety and company policies and procedures
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Support recruitment, training and development of team members within the department
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Assist with staff scheduling and resource planning based on business needs
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Handle any guest feedback or complaints in a calm and professional manner, escalating where necessary
Requirements
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Previous experience in a Conference & Banqueting supervisory or assistant management role within a hotel or similar environment
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Strong leadership skills with the ability to motivate and develop a team
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Excellent organisational and time management skills, with the ability to manage multiple events simultaneously
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Strong communication and interpersonal skills, with a high level of spoken and written English
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A professional, calm and solution-focused approach to problem-solving
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High attention to detail and commitment to delivering high-quality service
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Good knowledge of health & safety and food safety standards
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Ability to work flexible hours, including early mornings, evenings, late nights and weekends
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Physical ability to assist with event setup when required
Employee Benefits
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Staff discounts on accommodation in sister properties
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Complimentary Health Club and pool membership
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Discounted spa treatments and products
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Complimentary golf in Druids Heath
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Bike to Work Scheme
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Free parking
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Meals on duty and healthy snacks
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Employee recognition programmes (Employee of the Month, Quarter, and Year)
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Employee referral bonus
