About Us: At Dublin Simon Community, we’re dedicated to making home a reality. We empower individuals to access and sustain housing through services like prevention, addiction treatment, emergency response, and targeted interventions, in collaboration with our partners.
If you share our values and want to make a difference, we’d love to hear from you. We’re looking for client-focused, friendly, and adaptable individuals to join our team.
We prioritise best practices in HR, including staff training, communication, and involvement in decision-making, to create a supportive and effective work environment.
About the Job:
As a Service Manager, you’ll ensure the provision of accommodation and services within Dublin Simon operate effectively and consistently to best practice standards, meeting the needs of service users.
Report: Senior Manager
Working hours: 5 day liability - (On call manager from time to time)
Salary: From 50,000 until 58,00 depending on experience
Location: Canal Road & Sean MacDermott Street
Contract: Full time - Permanent
Responsibilities:
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Deliver a quality effective service ensuring the sustainability of all residents.
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Ensure ongoing regular communication between the service and the local community to develop and maintain positive relationships with neighbours and other key stakeholders, in line with good practice and policy.
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Oversee all aspects of the care and case management system including co-ordination and chairing of Case Review meetings, Monthly check that all PASS and 360 Salesforce records are up to date and direct supervision of staff around assessment, support planning and interagency protocols.
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Manage a robust referral system ensuring all clients are allocated an intensive case manager and all referrals are logged.
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Responsible for overseeing risk and incident management for teams. Ensure service risk register is updated quarterly.
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Co-ordinate the allocation cases among staff considering caseloads, area of work and travel requirements ensuring efficiencies in allocation of work.
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Monitor the use of PASS / 360 sales force and conduct audits to ensure records are always up to date and PASS quarterly targets are met.
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Manage all reporting requirements including Monthly Managers reports, service KPI sheets, invoices for payment, statistic reports, DRHE reports and other are submitted and complete accurately.
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Liaise with HR relating to all aspects of staff management, ensuring that People First is up to date and all forms/procedures are completed as required.
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Take responsibility for the induction of new staff, volunteers and ensure the ongoing CPD (Continuous Professional Development) of all staff as well as your own.
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Ensure adequate capacity and resource planning are addressed to respond to all allocations and provide resources to staff to respond effectively e.g. vehicles, IT support, travel tickets etc.
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Develop, protect, and nurture strong internal and external relationships particularly with Local Authority partners and funders in DCC/DRHE/HSE. Monitor and measure established relationships continuously.
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Enhance the dignity and integrity of those who use our services by facilitating, developing and implementing participation and development initiatives.
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Implement systems and structures within the service, such as Care and Case Management and Outcomes Star, to ensure comprehensive and accurate assessment of peoples needs and strengths, identifying required interventions and developing and implementing a support plan while delivering an integrated and seamless continuum of care.
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Transform the organisation vision into meaningful, proactive and creative objectives, developing, achieving, measuring and reviewing the scorecard.
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Lead and manage staff setting clear targets, facilitating effective team dynamics and quality standards to ensure teams are performing to their maximum potential.
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Provide a high standard of service ensuring service user satisfaction as it pertains to services and a prompt resolution to complaints.
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Drive through continuous improvement initiatives, team development, systems implementation and benchmark best practice standards.
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Participate in the on-call rota as laid down in the policy covering this area.
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Perform all relevant administration.
Note: The responsibilities and listed in this job advertisement are not exhaustive, a full job description and person specification is available from HR on request.
Minimum qualifications:
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BA/BS degree.
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+2 years experience working with vulnerable/disadvantaged groups, ideally in the homeless sector.
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Knowledge of services in the Homeless sector.
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Understanding of why people become homeless and the needs they have.
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Developing, implementing and driving change/ improvement initiatives, managing projects, team development and/or systems implementation.
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Client-focused, organised, thoughtful decision maker, with demonstrated project management skills.
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Excellent communicator, with the ability to lead and motivate others, whilst being respectful and professional.
Preferred qualifications:
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Experience working in the field of homelessness.
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Managerial experience.
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Driving licence.
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Driving and implementing change, system or improvement initiatives.
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Passion for helping people, with the ability to work in an agile environment with a problem-solving attitude.
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Developing, implementing and evaluating action plans.
Please note: If you are unsure of any of the requirements, please contact the Recruitment Team at (01) 6354860. Shortlisting will continue throughout the recruitment process.
Dublin Simon Community is an equal opportunities employer and encourage applications from all qualified individuals.
